Patient Service Rep / Primary Care / FT (293)

Description
Position at Metis Practice Solutions
Position: Patient Service Representative
Location: Oceanside
Hourly Range: $25.00 - $35.00 (based on level of experience)
About Us:
Metis Practice Solutions is a leading professional management services organization committed to nurturing independent medical practices in the San Diego community. We emphasize caring, collaboration, and commitment in our approach to service.
Job Description:
We are in search of a committed Patient Service Representative (PSR) to bolster our business operations. This role is critical in providing a welcoming and positive experience for patients during check-in, as well as efficiently handling various administrative duties. The PSR will play a key role in sustaining a productive, cordial, and professional environment within our healthcare setting.
Key Responsibilities:

• Manage incoming calls including scheduling appointments and addressing patient inquiries.
• Exhibit friendliness and courtesy in interactions with patients and co-workers.
• Adhere to HIPAA regulations for patient information confidentiality.
• Inform patients of any appointment delays and manage concerns with professionalism.
• Schedule and confirm follow-up appointments.
• Comply with all safety guidelines and policies.

Qualifications:

• Empathetic and patient-focused approach.
• Proven experience in a receptionist role, preferably within a medical setting.
• Proficient in phone etiquette and managing multiple lines.
• Strong organizational skills and attention to detail.
• Strong communication and interpersonal skills.
• Demonstrated self-motivation and drive.
• Ability to effectively multitask in busy environments.
• Record of consistent attendance at previous employment.
• Prior experience in a medical office setting.
• Bilingual skills in Spanish a plus

Benefits:

• Comprehensive healthcare package
• Retirement benefits
• Paid Time Off, Sick Time

Metis Practice Solutions are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.