Relationship Manager

Description

Who we are:

Well, we definitely aren’t Google.

AmTrav is, firstly, a growing business travel management company with an emphasis on the personal. We bring people together and help people get more done. How? By using superior technology to disrupt our legacy industry and bring it into the 21st century, without sacrificing the human touch. Really. Here at AmTrav, we don’t like to mince words or try to be anything other than what we are. And what we are is unconventional, unique, brazen, and a good time (if we do say so ourselves).

Working with us isn’t likely something you’ve experienced before. We’re laid back and welcoming, with a firm grasp on results-driven work. We don’t want to hold your hand or look over your shoulder, but we expect the greatness that we know is in you, and exists in everything we do. That might sound a little dramatic, but we take our work seriously (we just think it doesn’t have to always feel so serious).

Job Description

We’re on the hunt for a dynamic Relationship Manager who thrives on building and nurturing relationships. If you’ve got the background, creativity, and enthusiasm to help our clients maximize their travel budgets while minimizing the time and resources they spend managing it, you might be the perfect fit.

As a Relationship Manager, you’ll be the primary point of contact for 50+ accounts, each with an annual travel spend ranging from $250k to $1M. Your main goal will be to maximize retention and growth of your client base. You will address all client inquiries, from initial discovery through to resolution. Beyond this, you’ll proactively seek out opportunities to grow these accounts. Your success will be measured by account retention and the incremental business you generate.

You’ll be responsible for regular communication and overall support for your accounts, monitoring key metrics to provide consultative advice aimed at continuously improving each client’s travel program. You’ll also manage new client implementations from start to finish, maintaining relationships for the lifetime of the account.

Key Responsibilities

• Proactively identify opportunities to upsell additional services to clients, helping them maximize the value of their partnership with AmTrav.
• Monitor key metrics to provide consultative support and guidance with the customer-facing goal of constantly improving the client’s travel program.
• Help with implementing new clients from start to finish and managing the relationship for the lifetime of the account.
• Work with AmTrav partners to implement new referral clients and be their relationship manager moving forward.
• Proactively address any issues or challenges that arise, working closely with clients and internal teams to find effective solutions.
• Conduct training sessions on our booking platform A2B.
• Conduct non-in-person client-facing meetings primarily through Zoom.
• Understand and educate accounts about their growth opportunities and AmTrav’s service and product updates. Ensure accounts have useful and comprehensive knowledge of AmTrav’s capabilities.
• Conduct ongoing communication with the people responsible for travel at each account to ensure a high level of customer service and issue resolution.
• Analyze large volumes of information to identify trends, opportunities, and risks for each account.
• Excel at working cross-functionally, specifically with the Sales and Traveler Services teams at AmTrav.
• Report to Greg Ross, VP of Relationship Management.

Requirements:

• Travel industry experience is required.
• 2+ years in a professional client relationship role.
• 2+ years experience in a travel industry job.
• Willingness to travel occasionally, including conferences, training, and out-of-town client meetings.
• Strong ability to build and maintain relationships with clients at all organizational levels.
• Excellent communication skills, with the ability to educate clients clearly and effectively.
• Ability to interpret management reports and identify potential savings based on travel data and trends.
• Outstanding interpersonal and client service skills, with a client-first mentality.
• Excellent organizational skills.
• General knowledge of Sabre (or any GDS) is a plus but not required.

Benefits:

• Work from home or the office.
• Competitive health, dental, accident, and life insurance plans.
• Paid maternity/paternity leave.
• 401K match.
• Unlimited PTO.
• IATAN Travel Agent membership with discounts on travel worldwide.

Salary: Starting at $62,000 based on previous experience, plus incentives.

EEO Statement: AmTrav is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.