Helpdesk Technician

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

About Us: Pattillo, Brown & Hill, L.L.P. is looking for a dedicated Helpdesk Technician to join our dynamic IT team in Waco, Texas. We are committed to fostering a positive work environment and are seeking a new team member with a proactive attitude, excellent communication skills, and strong troubleshooting capabilities. This position is open to hybrid or fully remote, depending on experience.
Key Qualifications:

• Proficient in PC architecture and Windows 11 operating system.
• Advanced knowledge of network and printer troubleshooting.
• Exceptional communication skills with the ability to effectively assist end-users.
• Ability to work independently, prioritize tasks, and manage time efficiently.
• Willingness to participate in a rotating on-call schedule.
• Comfortable with remote troubleshooting.

Job Duties:

• Respond to incoming support requests and provide timely technical assistance to end-users.
• Conduct independent research to troubleshoot and resolve technical issues.
• Address technical problems related to PCs, printers, and networks.
• Collaborate with IT team members to tackle complex technical challenges.
• Document and track support requests, resolutions, and activities in the helpdesk ticketing system.
• Participate in a rotating on-call schedule to offer support after business hours.
• Assist with system and software upgrades and installations.
• Provide remote technical support to end-users as needed.

Experience/Education Requirements:

• High School Diploma or equivalent required; an Associate degree in Computer Science or a related field is preferred. Certifications are a plus.
• 1-3 years of experience in a helpdesk or technical support role.

Why Join Us: At Pattillo, Brown & Hill, L.L.P., we pride ourselves on our high-performing, solution-oriented team. We are committed to supporting your career growth through innovation, integrity, and work-life balance. Join us to leverage your strengths and deliver exceptional service every day!
Apply Today: If you are passionate about IT support and eager to grow with a firm that values your contributions, we would love to hear from you.
Compensation: $55,000.00 - $62,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.