The Utility Approval Specialist is responsible for handling several different work streams for customers and Energy projects to reach key milestones through system activation and finalized through registration of incentives and capture. This includes processing documentation, understanding technical design criteria for submission of utility and incentive program applications, managing a pipeline of projects from initial creation to final utility and incentive program approval.
Within this role, the daily tasks include: following up on outstanding utility applications, responding to internal inquiries, keeping Tesla systems up to date with project information, interacting with various internal and external groups, and perform other related tasks to assist moving projects to completion.
This role requires vigilant attention to detail, consistent application of initiative and sound judgement to solve problems. The successful candidate is detail-orientated has keen organization skills and possesses an ability to deal with large volumes of different work streams with speed and accuracy.
Responsibilities
- Prepare, review, submit, and follow up on a high volume of documents for customers and their utility and incentive programs
- Analyze technical design plans and project details for job readiness for utility application and installation or activation approvals
- Determine the correct paperwork per the product, utility, or other regulating organizations
- Daily input of appropriate notes for all utility tasks, manage project status updates, and generate necessary reports to complete assignments
- Phone and email communication with Tesla colleagues, customers, utility contacts, and incentive programs to ensure proper documentation is obtained or internal blockers are completed in a timely manner, and requirements are understood and communicated
- Suggest and participate in process improvements including better software utilization and automation, creating application templates, critical reporting and summarizing information for other departments
- Research - conduct phone inquiries and web research to analyze and document interconnection requirements and processes for various states and utilities
- Bachelor's Degree or 1-3 years' experience in process management or technical data entry
- Excellent attention to detail, organization, and problem-solving skills
- Strong written and verbal communication skills, including customer service via multiple platforms
- Flexibility and adaptability in a dynamic environment, with good judgment on issue escalation
- Reliable attendance and ability to thrive in a fast-paced, collaborative team environment
- Proficiency in desktop applications (Adobe Acrobat, MS Office, MS Excel, Internet Explorer)
- Ability to maintain good relationships with external vendors/utilities and internal departments, working at a desk for the entire workday
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program