Customer Service Representative

Connect Search LLC is partnering with an established organization in the Madison area that is seeking a skilled Customer Service Representative to join their team. The ideal candidate loves talking to people and proactively solving issues. This role focuses on managing customer interactions across various communication channels (phone, email, case management, etc.) to ensure their needs are addressed professionally and directed to the right internal team. For immediate and confidential consideration, email resume to

Title : Customer Service Representative

Compensation : $22-$28 per hour

Benefits : 92% health care premium paid by employer, 14% 401k contribution and 10% annual bonus

Responsibilities

• Handle all incoming phone calls by either routing them to the correct department or addressing their requests directly.
• Review, organize, and respond to inquiries within the CRM-based case management system.
• Collaborate with Inside Sales team members to create and process entry-level quotations and orders.
• Warmly greet and assist visitors, manage deliveries, and related tasks.
• Conduct regular maintenance and updates on the CRM system.
• Oversee the management and shipping of customer product.
• Organize and schedule team meetings or appointments, ensuring detailed notes are recorded during discussions.

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work