PURPOSE
- Deliver excellent service to customer's and their vehicle needs.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent
- 1-2 previous experience in the same or similar field
- Valid driver’s license
- Have and maintain a clean driving record. Release of such information will be required, for employment consideration.
BASIC SKILLS
- Customer service
- Active learning
- Active listening
- Critical thinking
- Learning strategies
- Monitoring
- Reading comprehension
- Communicative
- Writing
TASKS
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Move customer’s vehicles from drop off to service.
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Run errands for the dealership as directed.
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Provide excellent customer service to internal and external customers at all times.
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Employ good judgment, safe driving skills, abide by all traffic regulations.
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Operate radio or similar device to communicate with dealership or other vehicles to report disruption of service according to traffic regulations.
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Transport vehicles from service to parking lot
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Washes vehicle exterior, cleans interior and exterior windows, and wipes down doorjambs. Applies wax to auto body, and wipes or buffs surface.
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Vacuums interior of vehicles to remove loose dirt and debris.
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Cleans upholstery, rugs, and other surfaces, using appropriate cleaning agents, applicators, and cleaning devices.
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Applies revitalizers and preservation agents to interior vinyl or leather surfaces and treats fabrics with spot- and stain-resistant chemicals.
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Applies special-purpose cleaners to remove foreign materials which normal cleaning procedures do not remove, utilizing experience and judgment and following product manufacturer's recommendations.
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Cleans engine and engine compartment with various cleaning agents.
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Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, and poor mechanical operation.
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Uses proper eye, hand, and body protection when using products that require protection.
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Fills vehicle with fuel.
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Applies dressing on tires and tire wells.
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Maintains showroom and stock vehicles in clean and presentable condition at all times.
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Keeps work area neat and clean.
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Operates all tools and equipment in a safe manner.
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Reports any safety issues immediately to management.
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Ability to communicate effectively.
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Independently motivated with the ability to work within a team environment.
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Excellent customer service/satisfaction skills.
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Professional appearance