National Sales Manager - The Coeur d'Alene Resort

Job Summary

This position is responsible for generating both new and repeat group business for The Coeur d’Alene Resort, while maintaining relationships with existing clients and corporate accounts for purposes of increasing revenue, maximizing profit, and ensuring a quality experience for the client.

Salary and incentives will be determined based on experience.

Qualifications

Minimum of 3+ years of professional sales experience required.

Position Requirements

• Accountable for achieving business revenue goals in rooms, food and beverage, and auxiliary revenues through established goals.
• Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships.
• Develop and execute target accounts and market strategies to secure new business.
• Qualify client’s program specifications, check availability of guestrooms & function space, and present a proposal to the client addressing those needs.
• Utilize sales tools/systems including Amadeus Delphi, Opera, Ideas, Sertifi, ProposalPath, and Cvent.
• Respond to client and team member requests in a professional and timely manner.
• Basic understanding of standard hotel conference & event contract clauses (cut-off date, attrition, cancellation, etc.).
• Provide follow-up calls and correspondence to clients to encourage repeat business/customer referrals.
• Incorporate company culture and processes into daily work activities.
• Self-management of assigned responsibilities and workload.
• Demonstrate clear written and verbal communication skills.
• Promote collaboration and a positive, professional work environment.
• Attend all daily, weekly, and/or monthly department/hotel meetings for effective communication and planning.
• Adhere to Coeur d’Alene Resort Standard Operating Procedures.
• Travel to attend conferences and conduct sales calls to key markets.

Skills Requirements

• 3+ years of sales experience.
• Professional communication and writing skills.
• Ability to travel and work nights & weekends as needed.
• College degree or equivalent experience.
• Amadeus Delphi experience is a plus but not required.

Benefit Opportunities

Work Perks:

• Employee meal program.
• FREE parking.

Medical, Dental, Vision & Life Insurance, Flexible Reimbursement Plan:

• Full-time employees are offered these benefits first of the month following 60 days of employment.
• Must maintain a minimum of 30 hours per week or more.
• Access for you and your dependents to the Hagadone Medical Clinic, powered by PMR.

401K Plan:

• Team members are eligible to participate at the age of 21 or greater and at the 1st of the month following 60 days of employment.
• 50% match with up to a 4% contribution from the team member.

PTO:

• 6 months gets 7 PTO days - 728 hours (average 28 hours per week).
• 1 year gets 10 PTO days - 1,456 hours (average 28 hours per week).
• 2-4 years gets 15 PTO days - 1,456 hours (average 28 hours per week).
• 5+ years gets 20 PTO days - 1,200 hours (average 23 hours per week).

Employee Discounts:

• Team members enjoy 10-25% off at our beautiful Spa, 20% off at Hagadone Restaurants and Lounges, free daily cruises (team member only, upon availability), discounted room rates, and discounted golf rates.