Company:
Orange Connex
Location: Houston
Closing Date: 22/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
The Orange Connex team is looking for a Chinese speaking Onsite Operations Manager in Houston, Texas.
Core Values of the Position:
- Manage the local warehouse and fulfillment operations.
- manage performance driving service and KPI continuous improvement.
- manage cost efficiency optimization for Orange Connex.
Responsibilities:
- Service performance for both warehouse and last mile sub-contractors.
- Close monitoring on warehouse providers' operations on a daily basis.
- Inbound: including unloading, inspection, stacking.
- Inventory: stock management, VAS.
- Outbound: order filling, outbound and handover.
- Support COE team on the last mile carriers' capacity management and investigating the root causes for any service failures and for potential solutions.
- Exception management during end-to-end fulfillment process.
- Co-define and implement process optimization opportunities driving operational excellence.
- Keep close monitoring on SOP review with suppliers, random check team member understanding about SOPs.
- Build up the strong relationship with local suppliers to drive their performance.
- Collaborate with cross-functional departments to improve continuous internal & external customer experience.
Qualifications:
- At least 3 years of warehouse operations and distribution management experience in the logistics industry, preferably with e-commerce fulfillment experience
- Multinational company work and cross-cultural communication experience
- Strong Microsoft office and organizational skills.
- English, both oral and written skills. Mandarin desirable
- Strong communication and coordination skills
- Experience of working in/with an outsourced service provider
- Strong KPI management and project management capabilities
- Analytical & problem-solving capability
- Detail focus and excellent teamwork spirit
- Strong self-driving and creative thinking
- Detail-oriented and good analysis skill
- High sense of responsibility
- Can work under pressure and in a challenging environment
- Eligibility to work in US on a permanent basis.
职位的核心价值:
- 在当地仓库内管理运营业务。
- 通过绩效导向推动服务质量提升及KPI指标的持续优化。
- 提升Orange Connex成本管理效率。
职责:
- 为仓库管理和尾程派送制定合理的服务绩效,密切监控供应商的日常运营,包括入库、储存、出库流程。
- 支持COE团队对尾程派送供应商进行运力管理,事先针对潜在问题提供紧急应对方案,负责端到端运营流程中的异常情况管理。
- 共同定义并识别流程中的可优化节点,推动卓越运营管理效率提升。
- 密切把控供应商服务流程标准化管理,随机检查员工对服务标准SOP的理解,与本地供应商建立良好的关系,以提高效率。
- 积极与跨职能部门进行协同合作,持续提升内部和外部客户体验。
任职资格:
- 至少 3 年物流行业仓库运营和配送管理经验,最好有电商行业背景。
- 具有跨国公司工作和跨文化交流经验。
- 熟悉Microsoft办公软件及相关技能。
- 出色的中文、英文口语及书面技能,有较强的沟通和协调能力。
- 具有对接外包服务供应商的运营管理工作经验。
- 较强的 KPI 管理和项目管理能力。
- 分析和解决问题的能力。
- 注重细节,具有出色的团队合作精神。
- 较强的自我驱动能力和创造性思维。
- 注重细节,善于分析。
- 高度责任感。
- 能在压力和挑战性环境中工作。
- 有能长期在美国合法工作的身份。
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