Associate Director, Media Services

GENERAL STATEMENT OF JOB

In collaboration with the College’s Events Management team, this position oversees Media Services at Middlesex College, managing troubleshooting, classroom technology, emerging technology, and audio-video (AV) support for live events. Responsibilities include procurement, asset management, and hands-on project management for small to medium AV solutions. The role involves working closely with faculty and stakeholders to identify AV needs, requiring strong technical expertise and excellent project management skills.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Provides leadership and coverage to the Media Services team, with tasks including: setting priorities, organizing schedules, and tracking customer service metrics.
• Organizes and supervises a staff of professional and unionized support personnel, and provides for their training, motivation, scheduling, and performance appraisal.
• Improves operational efficiency and ensures unified technology support and customer service in Media Services and IT.
• Supervises and executes innovative strategies for a ticketing system, addressing AV requests, classroom issues, and refining overall troubleshooting strategies.
• Leads AV project design, installation, and testing for small to medium-sized projects. Designs and documents AV systems, coordinating with vendors, contractors, and IT for system delivery and support. Manages the pre-installation and installation of audio-visual systems in diverse spaces, offering design consultation and project support.
• Supports faculty, staff, and students in using audio-visual systems for learning spaces, providing technical support, system acquisition, and process improvement.
• Configures, maintains, troubleshoots, and replaces hardware and software for audio-visual systems.
• Assists the Event Services department by providing comprehensive AV and media services tailored to the requirements of events organized by College departments, student groups, and external organizations.
• Efficiently configures AV, classroom, and media technology setups, encompassing projection systems, microphones, mixers, computers, and external components for seamless streaming through platforms such as Zoom and Microsoft Teams meetings.
• Oversees asset management and procurement for Media Services, including meeting with stakeholders, approving purchases, and managing documentation. Assists in budgeting and planning lifecycle replacements for College assets.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's Degree;
• Five (5) years of experience in a media services environment;
• Supervisory experience;
• Technical solution implementation and procurement expertise;
• Work experience with PCs, AV, multimedia, and Apple/Mac platforms;
• Strong problem-solving, interpersonal, and communication skills;
• Ability to manage multiple projects/initiatives; and
• Proficiency in emerging technologies, including AR and virtual reality.

PREFERRED QUALIFICATIONS

• Master’s degree; and
• IT experience in higher education.

PHYSICAL REQUIREMENTS

The work is light work which requires exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently or constantly to move objects. Additionally, the following physical abilities are required:

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Mental Acuity: Ability to make rational decisions through sound logic and deductive processes.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Visual Acuity: Have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

SCHEDULE : Monday - Friday, 8:00 a.m. to 4:00 p.m.

RETIREMENT : Pension Eligible

NJ First Act : Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement.

Equal Opportunity Employer : Middlesex College is an equal opportunity employer and prohibits discrimination on the basis of race, creed, color, national origin, ancestry, age, gender, marital status, familial status, religion, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information, liability for service in the armed forces of the United States, or disability.

Affirmative Action and Compliance Statement : Middlesex College is firmly committed to a policy of Equal Opportunity and Affirmative Action. The College will implement this policy to assure that the educational programs, activities, services, benefits and employment opportunities offered by the College are available to all persons regardless of sex, race, creed, national origin, ancestry, nationality, color, marital status, civil union or domestic partnership status, affectional or sexual orientation, gender identity, age, handicap (and/or disability), service in the armed forces, atypical hereditary cellular or blood trait, genetic information, refusal to submit to genetic tests, or refusal to make available results of genetic tests, in accordance with State and Federal laws. All employees and students are expected to accept these principles and to reflect their spirit in everyday relationships with fellow employees and students. Inquiries regarding compliance may be directed to the Affirmative Action Officer, Middlesex College, Chambers Hall, 2600 Woodbridge Avenue, Edison, New Jersey 08818-3050.