Salesforce Administrator

Resource Innovations is seeking a dynamic and results-oriented Salesforce Administrator to join our team. In this role, you will be responsible for managing key customer relationships and ensuring the successful configuration and implementation of Salesforce based software solutions to meet their specific needs. You will serve as the primary point of contact for clients, understanding their business objectives, and guiding them through the software configuration process. Your expertise in both customer relationship management and Salesforce configuration will be critical in driving customer satisfaction and retention.

Duties and Responsibilities:

1. Develop and maintain strong relationships with assigned clients, serving as their trusted advisor and advocate within the company.
2. Collaborate closely with clients to understand their business requirements and objectives.
3. Configure and customize software solutions to align with client specifications and goals.
4. Lead demonstrations and training sessions to educate clients on software functionality and best practices.
5. Ensure timely and successful delivery of software solutions according to client needs and objectives.
6. Act as a liaison between clients and internal teams, communicating client feedback and requirements effectively.
7. Proactively identify opportunities for upselling or cross-selling additional services or products.
8. Monitor and track client accounts to identify potential issues or opportunities for improvement.
9. Stay updated on industry trends and best practices to provide strategic guidance to clients.
10. Other duties as assigned.

Minimum Qualifications:

1. Bachelor’s degree in Business Administration, Computer Science, or a related field (or equivalent work experience).
2. 3+ years of proven experience Salesforce Administration or other relational database experience in a similar customer-facing role.
3. Strong understanding of Salesforce configuration and implementation processes.
4. Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
5. Solid organizational skills and attention to detail.
6. Ability to manage multiple client accounts and prioritize tasks effectively.
7. Experience in the software industry, particularly with SaaS products, is preferred.
8. Knowledge of CRM software and project management tools is a plus.
9. Willingness to travel occasionally for client meetings and presentations.
10. Interest in sustainability and passionate about making a meaningful impact on the environment.

Resource Innovations offers competitive salaries based on candidate's qualifications, along with three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds, a discretionary bonus, and an overall comprehensive benefits package.

About Resource Innovations

Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.

The compensation range for this exempt position is $65,000 - $133,250. The stated range is based on a good faith estimate of the compensation range for the duties, responsibilities, and skills/experience required for the position. Starting pay will be dependent on experience and internal equity. This range may be exceeded for well-qualified candidates, especially with industry experience.

The above job description and job requirements are not intended to be all inclusive. Resource Innovations retains the right to make changes or adjustments to job descriptions and/or job requirements at any time without notice.