Intake Coordinator

Hourly range: Up to $25
About Vanna Health
Vanna Health focuses on reimagining care for individuals with serious mental illness. Our goal is to empower these individuals to lead healthy and meaningful lives by providing physical and mental healthcare support and connecting members to community programs. Our technology-enabled approach, developed by our own team of engineers and designers, ensures our staff and members are well supported.
Vanna delivers in-person and virtual community-based engagement through an interdisciplinary team of coaches and clinicians. We leverage partnerships with existing community resources to facilitate support networks unique to an individual's needs and location - connecting them to established psychosocial rehabilitation programs, resources for housing, transportation, etc. and various digital engagement opportunities to address members' needs.
About the Role
Vanna Health is looking for a Intake Coordinator who is passionate about working in and advocating for their community. This individual will play a critical role in physical and behavioral health coaching for members with serious mental illness. The Intake Coordinator will provide daily support and care navigation when required such as during hospital discharge and housing transitions. The partnership with members starts with building a trusting relationship, understanding their personal goals, and connecting them to the appropriate resources to achieve those goals. Our Intake Coordinators will work alongside a Team Lead, clinicians, and other specialists, and through their community team will have access to the support they need to empower Vanna members to flourish.
Responsibilities

• Conduct community outreach to individuals living with serious mental illness at locations including homes, community events, ERs, Crisis Response Centers, shelters, and other frequented locations
• Engage individuals by learning about personal goals to identify immediate social, behavioral, and physical health needs of individuals
• Promote recovery-oriented thinking
• Act as a role model for individuals and provide encouragement and advocacy across all points in recovery
• Assist in coordinating care for individuals when required (including attending appointments/coordinating transportation)
• Provide physical health coaching (Vanna will provide training) where applicable
• Adhere to documentation protocols for outreach, encounters, and other requirements related to responsibilities
• Provide input to the team to make sure that Vanna's model is peer-led, person-centric, and adapted to local needs and culture
• Collaborate with other members of the Vanna Team

About You
Need to Have

• 2+ years of experience working directly with individuals with serious mental illness in and around the community of Philadelphia, PA
• Belief that individuals suffering from serious mental illness can and will recover to achieve life goals when provided the opportunity, support, and community
• Eagerness to support the physical health needs of members, translating treatment recommendations with the support of a doctor, into member-driven goals
• Ability to work in a team
• Interest in improving and using technology workflows
• Familiarity with/willingness to learn Gmail and Google Suite, Slack, and Vanna electronic health record
• Advanced computer and phone skills
• A valid driver's license
• High school diploma or equivalent

Nice to Have

• Certified Peer Specialist or Community Health Worker Certification/willingness to pursue certification post-employment
• Willingness to learn methods for engaging members
• Bilingual in Spanish and English to ensure we are meeting all members in their most comfortable language

Benefits

• Full medical, dental, and vision insurance
• 401K
• HSA/FSA/Dependant Care FSA options
• PTO (including sick. time, personal time, and vacation)
• Company paid holidays off

COVID-19 Considerations
Vanna Health is committed to keeping our team members and our members safe from COVID-19 therefore full vaccination is required for all Vanna Health employees. As such we follow local requirements and guidelines for medical professionals in the field and our members safe from COVID-19.