IT Support Specialist

As an IT Support Specialist, you'll be the go-to tech support for both local and remote users. Your expertise in deploying, troubleshooting, and repairing Windows desktops, laptops, mobile devices, and various office technologies will be essential in ensuring smooth and efficient operations.

Essential Duties and Responsibilities

• Provide hands-on and remote technical assistance to users across multiple locations.
• Support includes on-site help at Headquarters and remote locations. Support channels include on-site, phone, email, and remote assistance tools.
• Address and resolve internet and network-related issues.
• Set up and configure desktops, laptops, and mobile devices using company-approved configurations, ensuring seamless deployment with minimal user downtime.
• Perform repairs and troubleshoot issues related to printers, scanners, copiers, and other office technology, ensuring critical deadlines are met with minimal disruption.
• Provide technical support for both in-house applications and industry-standard tools like Microsoft Office, Microsoft Teams, Microsoft Intune, Microsoft Azure, Fresh Service, GoToAssist, Cisco Meraki, and SharePoint.
• Participate in hardware and software rollout projects, coordinating with the department to ensure smooth transitions with minimal downtime for users.
• Assist in the auditing and management of computer equipment and network infrastructure, including routers, switches, internet lines, and wireless cards, ensuring all systems are up-to-date and functioning correctly.
• Provide new hires with a basic introduction to their tech setup, including hardware, software, and network resources, helping them quickly acclimate to company systems.
• Take ownership of assigned tasks and projects, ensuring they are completed within specified timelines while coordinating with the Service Desk team as needed. Capable of working independently on tasks when necessary, while also being able to collaborate effectively with the Service Desk team to resolve issues and improve overall system performance.
• Monitor and enforce IT security policies, including the management of antivirus software, data encryption, and user access controls, to protect company data and ensure compliance with industry standards.

Job Competencies

• Customer/Client Focus
• Communication/Building Relationships
• Time Management
• Flexibility
• Business Acumen

Qualifications

• High School Diploma or equivalent required; Associates Degree in IT or a related field preferred.
• 1-2 years of relevant IT experience required.
• Understanding of IT Helpdesk practices with strong emphasis on customer service.
• Extensive knowledge of computer hardware, software, and basic networking.
• Understanding of network wiring and small office network configurations.
• Experience working with active directory managing user accounts and access.
• Strong knowledge of Windows OS, computer hardware, and basic networking. Experience with Active Directory and network setups.
• Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.

Desired Skills and Experience

Microsoft Windows

Office 365

Active Directory