We are seeking an exceptional individual to join our Product & Customer Support team as a Customer and Operations Assistant. This multifaceted role involves providing support to our existing and future customers as we scale. We are looking for candidates who have a strong passion for assisting people, a hunger for learning about our product, and effective communication skills with customers and internal teams.Excellent written and verbal communication skills are crucial as you will engage with customers through chat, email, and phone. This role requires operating during UAE hours (11 AM - 7 PM).Responsibilities:Handle support requests and product functions across various platforms and toolsEnsure high customer satisfaction rates by resolving inquiries and issuesCreate helpful content such as help articles and videos to onboard and guide customersContribute to the feedback loop by providing insights for product improvementDevelop a deep understanding of our Platform to effectively assist customersApply critical thinking skills to diagnose complex problemsCollaborate with support lead on documentation, escalations, and communication with other teamsThrive in a fast-paced startup environment, embracing growth and learning opportunitiesRequirements:Excellent verbal and written communication skills in EnglishAbility to quickly grasp the complexities of our productProactive approach in engaging with customers and internal team membersCreative in enhancing customer experience through useful content suggestionsStrong investigative and critical thinking abilitiesEye for design and providing a good user experienceBenefits:Opportunity for career growth and developmentMentorship from experienced team members from leading fintech companiesCompetitive salary based on experienceFlexible working hours and autonomy in managing your scheduleDynamic working environment that values your contributionsCommitment to diversity and fostering an inclusive workplaceJoin our team and be part of an equitable and high-performing workplace where you can thrive and achieve your goals.