Required Skills & Experience
- Comfortable working 4 days a week, 10-hour shifts, with some overtime
- 1+ year of recent relevant experience in a heavy phone support role or customer service role with a large enterprise company
- Must be comfortable in a heavy phone support role taking close to 200 transactions per day
- Excellent professionalism is a must!
- Overall, technically savvy, and must be a quick learner
- Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast-paced environment
- All candidates must be ok working over national and federal holidays as Amazon operates 365 24/7.
Job Description
On a day-to-day basis, you will be acting as a Remote Gate Agent supporting thousands of drivers across the country and using a two-way Audio/video communication to verify/identity any necessary specifications on trucks and processes, while coordinating, communicating, and providing updates on a daily basis to all parties involved in the arrival, loading, unloading and departure at warehouses, facilities and distribution centers. We are looking for candidates that are extremely detail oriented, can work in a fast-paced environment with a high sense of urgency, and are quick learners and technically savvy. This team is able to take on all gate operations and allow those associates onsite to focus on the daily operations onsite that need to be completed. On a daily basis, you will be speaking to roughly 200 drivers a day, so excellent and clear communication is a must. Candidates must be comfortable working onsite, in the office in Your schedule will be Monday-Friday in person/in office. Comfortable working on all major holidays including but not limited to Presidents Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Black Friday, Xmas Eve, Xmas Day and New Years Eve, is a must, as well as a heavy amount of OT and MOT (mandatory overtime) is important for this team throughout the year especially during Peak Season.
Compensation: $20.82/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.