Join Our Ever-Growing Team!
Climate Control Services is looking for a motivated and detail-oriented HVAC Dispatcher to join our team in Boynton Beach, FL. As a Dispatcher, your primary focus will be on dispatch responsibilities, but you will also handle inbound and outbound phone calls to customers.
Primary Responsibilities:
Report to the Operations Manager.
Dispatch all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Manage the dispatch board to keep field personnel on the move and generate revenue. Make every effort to compress call scheduling effectively and maximize productivity.
Notify clients ahead of time if the technician is not going to arrive at their home within the scheduled time window and reschedule the time at the client’s convenience.
Communicate with the Purchasing and Warehouse Coordinator to help arrange the efficient delivery of parts to the Technicians. Every effort should be made to keep Technicians on the job.
Strictly adhere to the Dispatching for Results Priority Service Schedule, ensuring the “Right” technician is sent to the “Right” appointment.
Share the responsibility to ensure that all technicians arrive at their designated appointments on time.
Debrief Technicians after each call and insist that all employees collect payment immediately after each job is completed.
Obey the Right Away Code of Ethics, Team Rules, and Team Philosophy.
Ideal Candidate:
Highly detail-oriented
Able to think quickly and recognize opportunities
Willing to take ownership of their results
Excellent communication skills
Strong organizational abilities
Ability to work in a fast-paced environment
If you are a proactive individual with a passion for customer service and operational excellence, we want you to join our team at Climate Control Services!