At Five Below, our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it.
What does the Support Lead do?
Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed. The Support Lead is also responsible to “Wow the Customer,” assist with front end operations, cash management, cleanliness, safety, and driving sales.
Key Responsibilities:
- Ensures all associates and managers are Wowing the Customer through personal contact with customers.
- Responsible for achieving CSAT score goals provided by the District Manager.
- Responsible for leading Front End Operations.
- Training the staff on the High Fives of Customer Service.
- Ensures that each guest has a fast, friendly checkout.
- Responsible for maintaining the store cleanliness, recovery, and readiness for customers at all times.
- Responsible for opening and closing store procedures.
- Assists with Front End Operations.
- Responsible for performing SM duties in their absence.
- Assists in supervising all Associates.
- Assists in training all Associates.
- Assists in coaching all Associates.
- Assists in developing all Associates.
- Reviews all corporate communications and reacts accordingly.
- Partners with supervisors or corporate office regarding store issues.
- Drives store sales and controls expenses.
- Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online, pick up in store, etc.).
- Assists payroll process and ensures payroll is within budget.
- Assists in merchandising procedures.
- Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures (SOP).
- Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
- Authorizes register functions including post voids, returns, and discounts.
- Complies with Human Resources policies and procedures.
- Assists in receiving and stocking procedures.
This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
Qualifications:
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 1 year of management experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Creative thinking.
- Ability to maintain composure under pressure.
The pay range for this position is ($17.78 to $18.0 per hour). Pay may vary based on a number of factors, including but not limited to a candidate’s job-related knowledge, skills, and experience; educational background; and geographic location.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Five Below is an Equal Opportunity Employer.
Position Type: Hourly
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