Medical Records Technician Supervisor (2114) - Epic Informatics Workflow Analyst - Department of Public Health

Company:  City and County of San Francisco
Location: San Francisco
Closing Date: 08/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description

The Epic Informatics Team is responsible for designing, configuring, testing, implementing and training the clinical and financial aspects of the DPH Electronic Health Record. The ideal candidate is well-respected among their peers and has an intimate understanding of both departmental workflows and the use of electronic health records in the hospital, long term and ambulatory care area specific to an Epic module. This position will primarily work on the Resolute Hospital Billing, Claims, Remittance, Welcome Kiosk and HIM module of EPIC electronic Health record and associated integration with various diagnostic/ancillary systems and devices. Under general direction, this position will:

Support a robust informatics program globally, and a robust RC and HIM program specifically, within the organization;

Collaborate with HIM, RC, clinical groups and operations in configuring, training and/or optimizing Epic EHR;

Collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, and recommendations and utilization of best practices;

Work with the EHR implementation team to translate health system and RC strategies and requirements into strategic implementation plans for the new EHR, such as the development of governance structures related to data collection, retrieval, analysis and interpretation to assist in optimization of business processes, patient outcomes and/or overall process effectiveness, and efficiency

Utilize the knowledge and skills of RC and HIM practice to determine the appropriate workflow for RC and HIM, or related, functions when appropriate, ensuring consistency with professional standards of practice and mandated requirements;

Evaluate workflows and recommend re-engineering of processes around utilization of computerized applications, including the new EHR to improve the workflow to maximize departmental and organizational efficiency and effectiveness;

Provide on-going end user EHR and key systems education and support, with upgrades, new releases, enhanced functionality, and new HIM/RCM modules;

Support programs and activities that contribute to individual and group staff development and capacity building;

Maintain a working knowledge of applicable federal, state, local, and private laws and regulations in relation to clinical documentation and electronic medical records.

The 2114 also performs other related duties as required.

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