Service Engineer
Req ID:
46560
Job Category:
Engineering
Location:
Mentor, OH, US, 44060
Onsite
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
As a Service Engineer you will have product, clinical, and technical expertise and demonstrated proficiency in assigned essential job functions and areas of product focus. Your primary responsibilities include; serviceability and reliability reviews, service documentation development, high-level troubleshooting/technical support on a focused product line, NPD support and initial product training to technical support personnel and service trainers. In this role you will respond to verbal and written technical support requests. You will resolve internal and external customer technical support issues on all STERIS brand Healthcare products.
This is a hybrid role with the requirment of working onsite at our Mentor, OH Corporate HQ, 3 days per week.
What You'll do as a Service Engineer:- Providetechnical and part identification support to STERIS internal and external customers on all brands and models of STERIS products, past and present. Includes sales, service and operational support.
- Professionally respondto incoming call and e-mail volume to coincide with department statistics and standards to meet customer call demand requirements.
- TroubleshootSTERIS products and documents critical failures on corporation quality reporting system, initiates corrective action, and escalates issue to appropriate engineering associate.
- Actas an escalation point for resolution of complex technical issues. Provides technical and product support to other STERIS Engineers, technical support personnel, field service associates, sales associates and customers.
- Provide initial product training to Technical Support, Service Trainers, and Field Technicians. Coordinate the transition of training responsibilities to the Training Department and the transition of product support responsibility to the Technical Support group.
- Independently conductdesign reviews for serviceability and reliability, generating service plans for products and processes, developing service documentation and procedures, defining service parts, outlining service training and tracking equipment performance.
- Initiateservice bulletin process and/or writes draft to inform service force of product changes, parts substitutions, and maintenance modifications.
- Participatein regular product and computer skills update training to maintain and enhance technical support skills.
- Maintainproduct knowledge efficiencies on current and non-current STERIS Healthcareproducts.
- Maintaintechnical support reference material.
- Assistwith review and recommends to appropriate engineering associate's changes to maintenance manuals,engineering drawings, and other service support reference guides/documentation.
- Provideon-call, after hour's technical support to internal and external customers when required.
- Participatein qualification and serviceability review of new and old STERIS Healthcareproducts.
- Escalatereported technical, quality, and safety related product complaints to appropriate engineering and management associates for corrective action.
- Provideperiodic product specific and technical skill training to department associates as required.
- Communicate with customers and technicians in a classroom environment as required.
- Must have Bachelor's degree in IT, Engineering or related field
- Minimum of two years' work experience in the service and repair of both Integrated OR and endoscopy equipment or equivalent field.
- Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills.
- Demonstrated experiencetroubleshooting devices for remote monitoring or other IOT applications preferred.
- Demonstrated excellent organization, oral and written communications skills.
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STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by * 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Req ID:46560
Job Category:
Engineering
Location:
Mentor, OH, US, 44060
Onsite
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