Communications Dispatcher II

Salary: $5,871.00 - $8,019.00 Monthly
Location : Emergency Communications 1322 Natividad Road Salinas, CA
Job Type: Regular Full-Time
Job Number: 24/80S21/09IE
Department: Emergency Communication
Division: Emergency Communication
Opening Date: 09/05/2024
Position Description
Final Filing Deadline: Continuous
Exam #24/80S21/09IE
Calling all EXPERIENCED 9-1-1 Dispatchers to join our team.
THIS IS NOT AN ENTRY LEVEL POSITION
Applicants must have current experience as a public safety dispatcher.
The Emergency Communications Department (ECD) also referred to as "9-1-1" is a standalone Department that operates the Countywide consolidated emergency communications system. The Department is the primary Public Safety Answering Point (PSAP) for the County of Monterey and provides emergency and non-emergency call answering and dispatch services, including status reporting and coordination to the County Sheriff, Probation Department, 11 of the 12 incorporated city police departments, fire agencies for all 12 cities, three County fire districts, the Monterey Regional Airport District, Salinas Valley State Prison, and California State University Monterey Bay Police Department and associated activity for after-hours dispatch of other non-public safety responders.
Position Summary
The Department has a 24-seat primary center as well as remote location with 12 seats. Central Square Enterprise CAD, and a Harris Radio system are utilized. Communications Dispatcher II's are under general supervision, to dispatch public safety personnel and equipment for law and fire agencies. All dispatchers answer 9-1-1 and non-emergency calls. This is the journey level class in the Emergency Communications Dispatcher series.
The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time basis.
Examples of Duties

• Receives and dispatches routine and emergency radio communications from/to Sheriff's patrol units and from other law enforcement, public safety, private and governmental agencies.
• Operates an electronic telephone console, receives emergency calls, and provides information to the public.
• Monitors several public safety channels listening for emergencies where coordination efforts of two or more public safety agencies is required.
• Prepares and maintains accurate records and logs of all radio transmissions and telephone calls, mostly via computer keyboard entry.
• Operates a computer inquiry terminal to obtain information on persons and vehicles through related data base systems.
• Acts as coordinator in dispatching personnel and equipment to emergencies.

To view the complete classification description, please visit the County of Monterey website:
The Successful Candidate
Will have a proven track record demonstrating the following knowledge, skills and abilities.
Working knowledge of:

• Techniques, procedures and methods used in the operation of a public safety communications center.
• General functions of the Sheriff's Department, police and fire departments, and other public safety agencies.

Skill and Ability to:

• Remain calm and think clearly in emergency communications.
• Interpret and apply pertinent rules and regulations.
• Dispatch public safety equipment and personnel in a coordinated manner.
• Communicate clearly and effectively with the general public and safety officials.
• Take and transmit clear and complete directions/information.
• Type with keyboard familiarity and accuracy on a computer keyboard.
• Evaluate situations, organize thoughts, and respond quickly and accurately.
• Operate a computer aided dispatch system to keep accurate records of information received via computer keyboard entry.
• Establish and maintain cooperative relationships with those contacted in the course of work.
• Perform a variety of tasks simultaneously.

Examples of Experience/Education/Training
Any combination of training, education, and/or experience which provides the knowledge, skills and abilities required to perform the duties listed above is qualifying. An example of a way these requirements might be acquired is:
Experience :
Approximately one year of experience performing duties comparable to the position of Communications Dispatcher I in Monterey County.
Additional Information
REQUIRED CONDITIONS OF EMPLOYMENT
The required conditions of employment include, but are not limited to the following:

• Be willing and available to work all shifts, nights, weekends, holidays and overtime.
• Possess a valid Class C Drivers' License or be able to provide suitable transportation that is approved by the hiring authority.
• Successfully complete and pass a background investigation including psychological and medical evaluation.
• Ability to remain seated for long periods of time. Up to twelve hours per day at a console working at a computer terminal.

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view theThis information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.
NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form 1-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures
Apply On-Line at
or
Hard copy applications may be obtained from and submitted during normal
business hours, Monday - Friday, 8:00 AM - 5:00 PM by contacting:
Monterey County, Human Resources Department
168 W. Alisal Street, 3rd Floor Salinas, CA 93901
Email:
Phone: (831) 755-5129 Fax: (831) 775-8033
The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.
EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
County of Monterey is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. County of Monterey is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Irene Espinoza, Human Resources Analyst, at (831) 755-5129, or
01
Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Your responses to the questions will be reviewed and scored in a Qualifications Appraisal evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as this information will be critical in the competitive assessment to identify those candidates that will be invited to continue in the examination process. A response of "see resume" or "see application" will deem your responses to the supplemental questions as incomplete. Note: All application materials submitted will be reviewed along with your supplemental questions and County of Monterey application.

• I have read and understand the supplemental questions instructions.

02
Are you currently employed as an Emergency Communications Dispatcher at a PSAP?

• Yes, I am currently employed as a Dispatcher.
• No, I am not, but was employed in the last 24 months. (retired or resigned)
• No, it has been longer than 24 months.

03
3. Experience as a public safety dispatcher in a PSAP.

• I have Law Radio, Fire Radio, and Call taker Experience.
• I have Law Radio and Call Taker Experience.
• I have Fire Radio and Call Taker Experience.
• None, but willing to learn (If you check this box, you should be applying for the Communications Dispatcher Trainee position.

04
Years of Experience: As it relates to this position?

• More than 5 years working as a Communications Dispatcher in a Public Safety Communications Center
• More than 3 years working as a Communications Dispatcher in a Public Safety Communications Center
• More than 1 year working as a Communications Dispatcher in a Public Safety Communications Center
• None, but willing to learn (If you check this box, you should be applying for the Communications Dispatcher Trainee position.

05
Dispatch Certification: What is your current experience level?

• I have successfully completed the California Peace Officer Standards and Training - (POST) Basic Dispatch Academy and have my certificate.
• My agency has not yet sent me to the POST Dispatch Academy.
• I am an out of state applicant.

Required Question