Recovery and Reentry Case Manager

COOK INLET TRIBAL COUNCIL, INC.
JOB DESCRIPTION
Job Title: Recovery and Reentry Case Manager I/II
Department: Recovery and Reentry Services
Location: Chugiak, AK - Ernie Turner Center
Reports To: Assigned Supervisor
Supervises: None
FLSA Status: Non-Exempt
Pay Grade: N4 (I), N5 (II)
Job Type: Regular, Full-Time
AKBCU: Yes ICPA: Yes
General Functions:
As a member of the multidisciplinary treatment team, the Case Manager supports participants in their recovery. Case managers provide comprehensive case management services to participants involved across Recovery Services' Continuum of Care, which includes outpatient and residential programs. The case manager connects participants to services, facilitates skills training in the community and office settings, coordinates care and provides psychoeducation, all in accordance with each participants' treatment plan. The Case Manager utilizes a strengths-based, culturally responsive, and trauma-informed approach to support participants as they work toward their treatment goals and in planning of post-treatment success. Case Managers engage clients and build rapport. Case Managers hold the skills to perform crisis interventions, design and deliver life skills training, and facilitate groups.
Duties and Responsibilities:
Case Manager, I

• Create and manage clinical documentation for participants such as assessments, diagnoses, treatment plans, case-staffing, discharge summaries, and progress notes.
• Maintain participant records within the electronic health record by completing written reports, group/individual notes, assessments, etc., within the required documentation timeframe.
• Maintain a relationship with all partnering agencies and referral sources.
• Coordinate with referral sources, family members, community agencies, and other treatment providers to provide the best treatment and case management options for participants.
• Assist in the coordination of placement/transfer into treatment levels outside of assigned programs.
• Conduct follow-up on referrals as directed.
• Communicate progress in case management goals and objectives to other treatment team members and participants.
• Observe and participate in group and individual sessions.
• Assist in conducting participant Urine Analysis (UA) and Breath Alcohol Concentration (BrAC) testing.
• Attend training and direct support meetings.
• Participate in training in areas related to the improvement of service delivery.
• Attend staff meetings and work collaboratively with staff in case-staffing and review.
• Coordinate and provide the transport of participants on assigned activities, case management services, and outings.
• Provide individual and group case management, skills training, and psychoeducation substance use sessions to help individuals meet recovery and life needs, in accordance with participant's needs and identified goals.
• Maintain a respectful relationship with participants, former participants, family members, and peers.
• Participate in community meetings as requested.
• Support participants 'self-administration of medication as prescribed by medical provider(s).
• Coordinate with medical providers regarding participant needs, as appropriate (residential programs only).
• Maintain a positive working relationship with CITC staff and personnel of other partnering organizations.
• Maintain confidentiality at all times while displaying a professional disposition.
• Perform other duties as needed and assigned.

Case Manager, II

• Support Case Manager I staff by answering questions, providing guidance, and making recommendations related to the provision of care.
• Demonstrated working knowledge of ASAM and DSM-5 diagnostic tools.
• Utilize ASAM, approved screeners, and DSM-5 criteria, to conduct substance use assessments, make substance use diagnoses and recommendations for treatment, when assigned.
• Demonstrated working knowledge of the State and Federal regulations.
• Demonstrated working knowledge of community resources available to participants.

Job Responsibilities Related to Participant Privacy

• Employee is expected to actively participate in CITC privacy training and to protect the privacy of participant information in accordance with CITC's privacy policies, procedures and practices, as required by federal and state law. Failure to comply with CITC's policies and procedures on participant privacy may result in disciplinary action up to and including termination of employment.
• Employee may access protected health information and other participant information only to the extent necessary to complete job duties. Employee may only share such information on a need to know basis with others who have job responsibilities related to treatment, payment, or other CITC operations.
• Employee is encouraged and expected to report, without the threat of retaliation, any concerns regarding CITC's policies and procedures on participant privacy and any observed practices in violation of the policy to the designated Privacy Officer.

Job Specifications for All Levels:

• Excellent public contact, telephone etiquette, and professional presence.
• Ability to work well with others.
• Ability to work well in a multi-task environment.
• Strong organizational skills.
• Ability to develop skills to prioritize workload.
• Flexible and understanding of changing priorities
• Demonstrated functional experience with PCs and standard office equipment.
• Demonstrated ability to prioritize work and work-related responsibilities.
• Demonstrated ability to work independently with minimal supervision.
• Demonstrated functional familiarity with Word, Outlook, and other Microsoft Office business software.
• Excellent oral and written communication skills.
• Working knowledge of available resources within the surrounding communities.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills and competencies related to the provision of case management services, including:
Minimum Qualifications:
Case Manager, I

• Associate's degree in psychology, sociology, human services, social work or other social service degree.
• Relevant experience may be substituted on a year for year basis.
• Alaska Chemical Dependency Counselor Certification I (CDC I) through the Alaska Commission for Behavioral Health Certification at time of hire or the demonstrated ability to obtain within one (1) year of hire date.
• Obtain Qualified Addiction Professional (QAP) approval within (3) three years of the Provisional Provider Application approval date with the State of Alaska.
• Must be at least 21 years of age.
• Required to obtain a National Provider Identifier (NPI) number prior to start of employment.
• Continued employment is contingent upon a satisfactory state and federal background check.
• Valid Alaska driver's license and be insurable under CITC's automotive insurance, which requires a driver to be at least 21 years of age and have had a driver's license for at least three years.

Case Manager, II

• Meet all criteria for Case Manager I and has an additional two (2) years' experience providing case management services.
• Alaska Chemical Dependency Counselor Certification II (CDC).
• Working knowledge of ASAM and DSM-5 diagnostic tools.

Minimum Qualifications for All Levels:

• Working knowledge of Motivational Interviewing and Trauma-Informed Care.
• Experience implementing and facilitating case management best practices in the substance use field.
• Experience facilitating substance use treatment groups and individual sessions.
• Continued employment is contingent upon completion of a satisfactory state and federal fingerprint criminal background check, approved National Provider Identifier Standard (NPI) status, ability to be credentialed with CMS and other insurance carriers, and state approval as a Qualified Addictions Professional (QAP).

Preferred Qualifications for All Levels:

• Bachelor's degree in social work, Psychology, Human Services, Counseling, or Substance Abuse/Addiction Counseling.
• Relevant work experience in both residential and outpatient substance use and/or behavioral health treatment settings.

Physical Requirements:

• Primarily works in an office setting, with extended periods of time at a desk and on a computer.

Disclaimer
The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.
10.16.24