General Manager

Oversees the quality and success of Goldfish Swim School daily operations including staffing, pool operations, cash management, customer service, retail and vending department, private party operations and workplace employee activities. Duties and Responsibilities:

1. Directs and controls the daily operations to ensure the school is running per GSS standard operating procedures.
2. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.
3. Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS.
4. Interacts with the Deck Supervisors on issues related to class scheduling, student progress, customer service and employee performance and training.
5. Provides sales and marketing training to all qualified sales staff.
6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
7. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
8. Gains knowledge and experience og scheduling software to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions.
9. Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
10. Initiates and oversees workplace employee activities (“Fun” Department) with the goal of achieving improved employee satisfaction.
11. Directs and oversees the implementation of the Emergency Action Plan (EAP) and all safety procedures that pertain to the GSS facility. Trains all current staff on the GSS EAP.
12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
13. Schedules staff and manages payroll.
14. Fulfills other duties and responsibilities as assigned by the Employer. Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and W HO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow: ● Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas. ● Our pools are disinfected with chlorine to provide the safest swimming environment ○ The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus ● Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus. ○ Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces. Education/Experience: High school diploma or GED required. Bachelor’s degree in business administration, communications or equivalent is desired. Experience as youth sports instructor/coach, camp counselor or aquatics instructor/supervisor is preferred. Three to five years management experience is preferred. Certificates and Licenses: Lifeguard, CPR, First Aid, AED and Certified Pool Operator certifications required. Lifeguard Instructor certification is highly encouraged. W ork Environment: W hile performing this job, the employee is regularly exposed to heat and humidity. Noise level is usually moderate

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.