We are looking for an experienced IT Support Specialist to join our team. As a key member of our IT support staff, you will play a crucial role in ensuring the smooth operation of our core platforms and providing exceptional support to our users.
Key Responsibilities:
- Support our core platforms including user support, ticketing, procurement, and provisioning.
- Take ownership of customer issue escalations, applying your understanding of systems within multiple applications in our tech stack.
- Document all processes and update current documentation for established processes.
- Complete and document assigned project work and provide updates to ensure accuracy.
- Work with other ITS team members to improve efficiency by implementing new processes, tools, strategies, and automation.
- Collaborate across IT and serve as an ambassador for the IT organization with internal stakeholders.
- Provide exceptional customer service experience for all users when troubleshooting support requests, utilizing your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce.
- Maintain the asset inventory system and ensure all hardware/software allocations are logged.
Qualifications:
- Experience working on a high-volume ticketing system (+4000 PM).
- 2+ years of experience or related experience in administering and maintaining ITSM systems and related tools.
- Extensive experience providing high-caliber support to all levels of staff.
- Experience supporting customer IT needs within a global team supporting multiple regions and time zones.
- In-depth knowledge of and ability to perform advanced troubleshooting on macOS, Windows 10, Chrome OS, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365).
- Provide other services to reduce tickets and ticket closure times.
- Work with partners to find efficiencies and implement improvements to our internal systems.
- Working knowledge with securing/management of endpoints using JAMF, Airwatch, and InTune.
- Extensive experience troubleshooting AV/Conference room issues and Office Network-related issues.
About Brickred Systems:
Brickred Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. Brickred Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.
With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.