Director of Sales

The Director of Sales is responsible for managing occupancy development of the community, actively marketing the community by networking in the local community with residents, families, discharge planners, social service workers, local community business organizations and other referral sources.

Essential Functions:

1. Maintains a high level of occupancy
2. Maintains up-to-date records of all communication with prospective customers using the appropriate lead management system specified by the Regional Dir. of Sales and Marketing
3. Oversees the tracking of prospective customers from initial contact through to close and move-in
4. Possesses and maintains a strong knowledge of the community, its benefits, and the services provided
5. Possesses and maintains a strong knowledge of all competitors’ unique selling points, services provided, and rates
6. Builds and maintains a positive and trusting relationship with prospects through listening and understanding needs and asking questions to acquire more information about specific situations
7. Remains current on unit status and vacancy map
8. Introduces prospective residents and family members to associates, as well as other residents providing opportunities for them to experience the benefits and warmth of the community
9. Guides the prospect to make the decision that best fits their individual needs
10. Attempts to close early and often
11. Is able to overcome objections and close the sale
12. Meets sales, phone out, and appointment standards on a consistent basis
13. Provides regular reports to the Dir. of Sales & Marketing regarding sales achievements, status of interested prospects, and implementation of the marketing plan
14. Provides the family with all move-in paperwork and ensures that it is completed and returned within the specific time frame prior to move-in
15. Works with the Dir. of Resident Care, Dir. of Assisted Living, or Dir. of Memory Care to schedule an assessment with the resident as required
16. Informs all associates of the pending move-in date and the necessary information about the resident
17. Assists the resident and their family with the transition process through ongoing communication, sensitivity
18. Provides direction and support to other sales staff in achieving and exceeding the community’s sales and move-in goals
19. Works with the Dir. of Sales & Marketing (if applicable) to establish an exchange of information on inventory and other sales issues in order to anticipate and prioritize fast resale of cancelled contracts
20. Maintains and protects confidentiality of resident information
21. Carries out other duties as assigned by Dir. of Sales & Marketing or Executive Director including any on-call responsibility and MOD requirements
22. Attends required community meetings and completes required reports in a neat and timely manner
23. Availability to work evenings and weekends if necessary

Qualifications/Skills/Educational Requirements:

1. Bachelor’s Degree in related field required
2. Proven sales track record; effective selling and closing skills
3. Two (2) years in the senior sales and marketing environment
4. Public relations experience preferred
5. Strong leadership skills with a minimum of two (2) years experience in supervising and management
6. One to two years related experience and/or training or equivalent combination of education and experience