Associate Director Professional Services – Companion Animal

Merck Associate Director Professional Services – Companion Animal Juneau, Alaska Apply Now

The Associate Director, Professional Services is a field-based position responsible for hiring, leading, coaching and motivating a team of Professional Services Veterinarians within the Northern Zone. The candidate will build strong customer relationships and support the goals of the companion animal business through medical education and business acumen. The Associate Director partners with peer leaders to develop and execute a strategy for ensuring excellence in the delivery of veterinary support for companion animal products and programs both to customers and sales teams. They will have strong financial acumen, leveraging the use of technical data to gain greater customer insights and to train their veterinary and sales teams on uncovering medical needs.

In addition to fostering a team culture of collaboration, innovation, adaptability and technical excellence, the Associate Director will work to maintain contact with key industry professionals in academia, veterinary organizations, and individual veterinary leaders. This includes attending and presenting in prominent industry scientific meetings, as well as interacting with our customer base through local and national presentations or individual consultations.

Our Associate Director will support the following states and must reside in NY, ME, MA, OH, IN, IL, TN, KY, PA, IA, MI, WI, RI, VT

Essential Accountabilities

Key responsibilities may include, but are not limited to:

1. Hire, onboard, lead, coach, and motivate field veterinary staff of the Companion Animal Business Unit to build strong customer relationships and advance our company's offerings through medical education and needs discovery.
2. Provide professional development by partnering with direct reports on individual development plans.
3. Oversee and manage expense and travel budgets for direct reports.
4. Deliver a high level of technical expertise, service and support our company's Companion Animal sales in the US. Assure those services are provided within corporate objectives and within budget guidelines.
5. Professional Services includes but is not limited to: communicating technical features, benefits and methods of pharmaceuticals, product use directions, adverse event reporting, dealing with companion animal health issues in customer’s operations, customer complaints and education on new products from our company.
6. Participate as a scientific speaker at industry and local meetings where needed by communicating non-proprietary company research and representing our company as a source of highly valuable technical expertise.
7. Conduct and assist in market support research.
8. Obtain information regarding customer needs through various channels, networking, and customer visits, providing feedback to prioritize research and development needs.
9. Aid in development of technical and marketing brochures for our company's products.
10. Act as a liaison between prominent researchers in university, government, and private settings to supply our company with stream of information regarding innovative products and developments within the research world.
11. Communicate between various of our company's departments, as needed, to aid in delivery of product to customers.

Minimum Qualifications:

Must have a Doctor of Veterinary Medicine (D.V.M) degree.

Must have minimum of 8 years relevant work experience to include clinical veterinary experience in companion animal medicine and/or companion animal technical services work.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Ability to work in a team environment.
• Good leadership skills.
• Must have a current Veterinary license in a US state.
• Ability to digest extremely technical information and present it in understandable terms to lay people.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics.