Director of Sales

Our Culture

Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence. Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day. The secret sauce to our successful recipe: Put people first.

We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.

PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!

You belong here. Join the PCH Hotels & Resorts family, where we put people first.

Essential Duties And Responsibilities Include The Following:

1. Participate in various sales efforts, including reactive sales, proactive account sales, segment sales, local and social catering sales, business travel sales, reservation sales, and destination sales, if applicable.
2. Develop and execute strategies to achieve individual booking goals and support market sales participation and performance.
3. Stay informed about market and economic trends, adapt sales strategies to meet customer expectations, generate increased revenue, and maintain a competitive position in the market for each property.
4. Establish and communicate sales strategies, ensuring they are implemented and updated based on evolving market conditions.
5. Review guest satisfaction results to identify areas of improvement, share findings with leadership, and develop appropriate corrective action plans.
6. Meet with guests during pre- and post-convention meetings to obtain feedback on the quality of the product, service levels, and overall satisfaction.
7. Utilize guest satisfaction as a key component of departmental meetings, fostering a culture of continuous improvement.
8. Determine and develop marketing communication activities, evaluating opportunities and executing plans to support marketing and advertising efforts.
9. Develop strong community and public relations by ensuring properties' participation in local, regional, and national trade shows and client events.
10. Implement a customer recognition program throughout the Sales department, enhancing guest loyalty and retention.
11. Encourage departmental participation in community service events to build teamwork and foster community relationships.
12. Promote open and collaborative relationships within the team, actively soliciting associate feedback and utilizing an "open door" policy.
13. Ensure ongoing communication within the team to create awareness of business objectives, recognize performance, and produce desired results.
14. Implement and manage training initiatives, ensuring associates attend appropriate core training classes to enhance their skills and performance.
15. Responsible for the financial management of the Sales and Marketing budget, reviewing and managing controllable expenses such as advertising and promotions, operating supplies, travel expenses, etc.
16. Proactively address potential areas of concern and propose solutions to the General Manager and/or VP of Sales to optimize financial performance.

Our Benefits Include:

1. Comprehensive Health Insurance – Medical, Dental, Vision, as well as Voluntary Benefits including Short Term/Long Term Disability and Supplemental Life Insurance
2. 401K with Company Match
3. Employer Paid Life Insurance
4. Complimentary Employee Assistance Program
5. Paid Time Off to include Vacation, Personal, Sick, & Holidays
6. Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
7. Tuition Reimbursement Program
8. PCH University & Professional Development Series
9. Associate Referral Program