IT Manager

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Summary

WE ARE LOOKING FOR AN IT MANAGER

Join our team at Hyatt Regency Portland as we seek a dedicated IT Manager to support our technology department and enhance our hotel operations.

WHAT IS EXPECTED OF ME IN THIS ROLE?

• Using the IT ticketing systems and support requests from colleagues and guests to identify and communicate total resolution.
• Schedules and performs regular software and hardware maintenance.
• Follows appropriate standards of PC configurations and software installations.
• Establishes priorities for daily and project related tasks based on business needs and established service levels to meet deadlines.
• Apply or assist in operating system patches, application updates, and approved corporate software tools.
• Use corporate provided monitor tools to keep all systems compliant per corporate/directed standards.
• Manages network, network printing, and network technical resources.
• Maintains inventory of hardware and software assets.
• Consults with leadership and corporate technology team to determine equipment requirements.
• Ensures company software, hardware, e-mail and internet policies are complied.
• Monitors system performance and recommends to management and Corporate Technology Team system upgrades deemed necessary and the timeframe the upgrades will need to be made as well as the cost estimates and delivery schedules.
• This position requires availability, in person and/or via mobile/remote access, during varied hours of hotel operation for IT system access, system upgrades, and to support hotel colleagues and guests.
• Utilize vendor resources for support of multiple systems in a 24/7 environment.
• Provide on-site training to staff, facilitating smooth operations and addressing system-related queries.
• Manage customer service aspects of IT, ensuring staff has the resources they need for seamless guest experiences.
• Foster strong relationships with the corporate office and the Hyatt technology support team.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT HYATT?

• Comprehensive training and development programs for career advancement.
• Employee discounts on hotel stays, dining, and other services.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Opportunities for growth within the Hyatt organization.
• A supportive and inclusive workplace that values diversity and teamwork.
• Tuition reimbursement, discounted parking, and complimentary meals for colleagues.

ABOUT HYATT REGENCY PORTLAND

The Hyatt Regency Portland is a premier hotel located in the heart of the city, offering luxurious accommodations and exceptional amenities. As part of the Hyatt family, we are committed to delivering outstanding service and creating memorable experiences for our guests while fostering a rewarding environment for our employees.

The annual salary range for this position is $85,000 to $95,000.

Qualifications

QUALIFICATIONS:

• The successful candidate should have strong IT and time management skills and be a self-starter.
• Reliable track record for seeing projects through to completion.
• Proficient knowledge of Microsoft Office based products as well as Windows Server and Windows Operating Systems, PC/Server hardware, and software troubleshooting.
• Experience configuring and supporting PC’s, servers, mobile devices, Mobile Device Management (MDM) policies and tracking.
• Knowledge of Opera PMS and Infrasys or Symphony POS an asset.
• Associate Degree or higher (or equivalent experience).
• 2 + years IT help desk or similar system support experience.
• Basic knowledge of IP networking protocols and standards.
• Experience with networks, HP and Cisco switches.
• Experience with digital signage preferred.
• Basic knowledge of low voltage structured cabling systems.
• CompTIA Network+, A+, or Security+ preferred.
• Ability to maintain and report the state of compliance to executive level management (e.g. PCI, SOX, Data Privacy, etc.).
• Strong leadership, professionalism, and communication skills.
• Ability to work a flexible schedule based on hotel needs, including nights, weekends, and holidays.
• Capability to lift, push, pull, or carry up to 50 lbs.

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all.”

Hyatt is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, status of any other group protected by law.