Digital Office - Manager, Digital Product
Date: Oct 9, 2024
Location: Chicago, IL, US, 60631
Onsite or Remote:
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance.
As a Digital Solutions Product Manager , you will be a part of the Komatsu team enabling enhanced digital experiences for our user communities. This role will focus on developing an experience strategy of our Komatsu member network, My Komatsu. You will be responsible for the strategic approach and implementation of the logged-in member network experience, including user profile, user administration, onboarding, personalized dashboard, and loyalty/rewards.
The ideal candidate has a strong background in digital product management, with experience developing a deep understanding of users’ needs, translating needs into business requirements, and partnering with development teams to turn requirements into reality. This role will define product vision and roadmap, collaborate with cross-functional teams to ensure user-centered design principles, oversee development to ensure adherence to requirements, and manage digital products across their product lifecycle.
Key Job Responsibilities
- Work with Digital Product Managers to help design, develop, and deploy digital solutions in alignment with organizational goals and best practices.
- Develop and maintain strategic digital product roadmaps of shared experiences, focusing on optimizations, new functionalities, and integrations.
- Develop a deep understanding of our users, leading voice of customer, voice of distributor and data analysis across product portfolios.
- Responsible for the member network user administration strategy.
- Lead the registration and onboarding experience across persona groups.
- Define the personalized member network dashboard experience across all persona groups.
- Facilitate cross-functional collaboration across product lifecycle phases.
- Develop user acceptance testing plans and perform UAT.
- Develop key training documentation for digital products.
- Lead the strategy and implementation of a loyalty and rewards program.
- Coordinate with marketing communications and support teams for product launches.
Qualifications/Requirements
- Bachelor’s degree in business, marketing, computer science, UX design, or a related field.
- Five plus years in software design/development, digital product management, or related experience preferred.
- Ability to identify customers' true underlying business needs.
- Strong verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Exceptional interpersonal and customer service skills.
- Experience working with or developing user stories.
- Knowledge of the heavy equipment, construction, or mining industry a plus.
- Strong organizational skills and ability to manage multiple priorities simultaneously.
- Ability to maintain effective communication with global project members.
Additional Information
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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