LEAD CLINICAL CASE MANAGER (PROJECT IN-REACH)
Career Opportunities with Neighborhood House Association
About NHA:
The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.
Our EEO Policy:
Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
POSITION PURPOSE:
Under supervision of the Project In-Reach Program Director, the Lead Clinical Case Manager provides clinical care coordination to incarcerated individuals age 18+ with serious mental illness or co-occurring disorders 30-180 days pre-release, as they prepare to exit detention facilities, and 120 days post-release, including providing mental health assessments, diagnosing, individual counseling, researching and organizing the necessary community resources in order to support client’s transition to the community; and performs related work as required. The Lead Clinical Case Manager will also provide supervision to clinical staff and assist the Senior Program Director with program operations, as needed.
EXAMPLES OF ESSENTIAL DUTIES:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
- Provides mental health assessments, diagnosing, and individual and possibly group counseling;
- Performs crisis intervention as needed; assesses and identifies clients’ needs for supportive services, acts as a partner and resource, assists with case management services and client advocacy by obtaining appropriate linkages for necessary or requested services (e.g., mental health, housing, vocational, employment, food, etc.) and follows through to ensure service efficacy;
- Refers clients to clinical services which are provided pre- and post-release;
- Collaborates with other service team members on client concerns;
- Attends, provides information and participates in care coordination meetings and consultations;
- Provides supervision to clinical staff and assists with developing transitional plans;
- Supervises and directs staff in close collaboration with the Senior Program Director;
- Oversees time star, provides ongoing training to staff members, completes staff evaluations, and completes other tasks as assigned;
- Works closely with the Senior Program Director on program evaluation and service delivery adjustments;
- Works closely with the Program Supervisor on coordinating care in the pre- to post-release transition;
- Monitors staff progress and assists with professional development;
- Represents Senior Program Director in his or her absence at community meetings, staff meetings, etc., and responds to all inquiries in a timely manner;
- Monitors staff licensures and certifications in close collaboration with the administrative team;
- Requests assistance and guidance from management and professional staff when necessary to address client issues and problems; establishes and maintains contact with community resources to ensure continuity of care;
- Creates detailed documentation of client progress and performs various other administrative functions associated with the program; maintains client charts;
- Updates assigned clients’ progress notes, maintains daily log of clients seen and writes necessary communication;
- Transports clients to their needed linkage resource(s);
- Completes intake assessments, updated assessments, and other necessary paperwork, including service plans and service plan reviews; enters necessary data and information;
- Provides information, presentations and outreach to the community as needed;
- Upholds all Program Safety Policies/ Procedures and ensures that clients, staff and program facility are safe at all times.
DESIRED MINIMUM QUALIFICATIONS
Knowledge of:
- Cultural and socio-economic issues relevant to providing therapy and appropriate case management services to special population groups, including Latino, African-American, and Transition Age Youth;
- Legal and ethical issues pertaining to delivery of professional services;
- Cognitive-behavioral theory, Dialectical Behavior Theory, and evidence-based practices pertaining to the justice-involved population;
- Groups and individual therapy;
- Skills and knowledge in providing prevention and early intervention services;
- 2+ years in supervision of staff and management;
- Diagnosing co-occurring disorders;
- Detailed co-occurring treatment and care coordination plans;
- Reviewing case notes;
- Local community and mental health resources available to assist incarcerated clients;
- Group dynamic theories and facilitation methods;
- Social, psychological and physical factors of mental, emotional, and substance use disorders;
- Addictive behavior treatment methods; and Community resources.
Ability to:
- Assess for the purpose of acquiring diagnostic information and developing case management treatment plans;
- Work with the incarcerated population and correctional staff;
- Maintain detailed client documentation;
- Exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of people with mental illnesses;
- Organize, set priorities and exercise sound independent judgment within areas of responsibility;
- Establish and maintain effective working relationships with clients, correctional staff, other professional staff and the public;
- Operate a computer using word processing, spreadsheet and database software applications, and operate other standard office equipment;
- Understand, interpret, explain and apply local, state and federal law and regulations governing mental health programs and correctional facilities;
- Analyze complex mental health and substance abuse program issues and problems, evaluate alternative solutions and develop sound conclusions, recommendations and courses of action;
- Communicate clearly and concisely, both orally and in writing;
- Successfully perform duties in a field-based setting.
Language Skills:
Ability to read and comprehend simple instructions, short correspondence, and memos in English; ability to write simple correspondence in English; ability to effectively communicate and present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills:
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables, in standardized situations.
Experience and Training:
Registered AMFT, APCC, or ASW. Ability to provide clinical supervision to clinicians. A minimum of two (2) years of progressively responsible experience in a substance use/mental health setting, experience with motivational interviewing and different therapeutic approaches, experience with mental health diagnoses, experience working with Latinx and African American and the incarcerated population is highly desirable.
LICENSES, CERTIFICATIONS & SPECIAL REQUIREMENTS:
A valid California driver's license with current, valid California automobile insurance is required; CPR/First Aid Certified; TB test required upon hire and must be maintained every four (4) years. Bilingual (English/ Spanish) highly desirable. Registration with the California Board of Behavioral Sciences as an AMFT, APCC, or ASW.
PHYSICAL AND MENTAL DEMANDS:
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Employee is required to stand, bend or stoop for long periods of time; sit, stand, talk or hear in person and by telephone, use hands to finger, handle and feel computers and other standard office equipment, and reach with hands and arms. The employee infrequently lifts up to fifty pounds. This is a field-based program; employee will provide services in the community or social settings.
Mental Demands:
This job includes close vision and the ability to adjust focus; use written and oral communications skills; read and interpret information and documents; analyze and solve problems; observe and interpret people and situations.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee works under typical office conditions; the noise level varies, usually between quiet to moderate noise as well as in the field with a varied work environment.