Sr. Business Systems Analyst

Pendo is looking for a Sr. Business Analyst to join our GTM Operations team. The ideal candidate will be an analytical thinker and problem solver, have excellent communication skills and technical curiosity, thrive in a fast-paced environment, have a strong desire for automation and continuous improvement, and be enthusiastic about the opportunity to partner with sales leadership to build systems and processes that will support a high growth company.

Role Responsibilities

• Partner with Sales, Finance, Legal, Customer Success, Professional Services, and Marketing teams in leading global Salesforce projects.
• Partner with Sales Operations Business Partner Managers to understand business requirements, process and tool enhancements needed.
• Capture, analyze, and validate the business needs of stakeholders, using data and information from various sources.
• Document project detailed and thorough User Stories and Acceptance Criteria.
• Prioritize the backlog and set expectations with stakeholders.
• Responsible for testing Salesforce applications and integrations.
• Responsible for the successful implementation of an automated QA testing system such as Copado.
• Provide real-time support for Salesforce and integrated application issues.
• Develop comprehensive test plans, strategies, and test cases based on business requirements and user stories.
• Execute test cases manually and look to automate where necessary.

Minimum Qualifications

• 5+ years experience in a business analyst or equivalent role working with Salesforce.
• Deep knowledge of Sales & Support systems, and develop a deep knowledge of Pendo’s sales processes.
• Comfortable in a fast-paced, open office, dynamic environment with the ability to meet multiple deadlines.
• Manage time effectively and adapt quickly to changing priorities.
• Excellent written and verbal communication and presentation skills.
• Experience with Salesforce Sales Cloud and Salesforce Lightning.

Preferred Qualifications

• Experience with Copado as a QA tool.
• Self-starter who seeks challenging assignments.
• Experience with Jira, Confluence, LeanData, ZoomInfo, Outreach and other Sales tools.
• Certified Salesforce Administrator.
• 4-year degree preferred.