Customer Success Manager, Sales Enablement

Company Overview

TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. With high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts technology buyers researching companies’ information technology needs. By understanding tech buyer content consumption, TechTarget creates the purchase intent insights that fuel effective marketing and sales activities for clients around the world.

TechTarget’s subsidiaries and divisions include:

• BrightTALK®, a B2B webinar and virtual event marketing platform for content marketing and demand generation.
• Enterprise Strategy Group™, an integrated technology analyst, research and strategy firm providing market intelligence and actionable insight to the global technology community.
• Xtelligent Healthcare Media™, the largest B2B healthcare integrated marketing services, media and data network.

Position Overview

TechTarget is seeking a Customer Success Manager – Sales Enablement who will be a key resource to onboard, train, and proactively drive product adoption with TechTarget’s Sales Quality Lead and Priority Engine customers. The primary function of this role is to work with our Priority Engine customers’ inside sales users to drive and uncover their success. The CSM:SE will be responsible for training inside sales users on best practices with the tools, leveraging our data to prove value, forging strong relationships with BDR managers, and influencing revenue growth through renewal and upsell opportunities.

Essential Job Functions

• Primary post-sale point of contact for Qualified Sales Opportunities and Priority Engine sales use case customers (sales reps and sales directors).
• Provide best practices and coaching to drive product adoption and maximize product value for customers.
• Help TechTarget create effective sales training and relationship processes to drive renewal.
• Develop and maintain relationships with Sales Quality Lead and Priority Engine sales use case customers; ensuring the products are achieving each customer’s objectives.
• Assist the customer in defining, capturing, documenting and sharing program success metrics.
• Effectively using TechTarget’s purchase intent data to solve customer problems, drive usage and prove customer success.
• Engage in consistent, proactive outreach with inside sales management to positively impact customer loyalty and revenue growth.
• Collaborate and strategize with all members of the Customer Success Team including TTGT Account Executives and TTGT Customer Success Managers to ensure adoption, identify upsell opportunities, and secure renewals.
• Monitor and identify usage trends to uncover renewal risks and support greater adoption rates.
• Provide clear and constructive product feedback to TTGT’s Product teams based on customer requirements.

Knowledge, Skills, and Ability Required

• Bachelor’s degree.
• 2-5 plus years of inside sales, BDR or CSM experience.
• Excellent written and oral communication skills and proficiency in using data in communication.
• Proven troubleshooting and problem-solving skills.
• Proficient in Microsoft Word, Excel and PowerPoint.

TechTarget may require applicants to satisfactorily complete a background check. TechTarget will consider your job duties, among other factors, in determining what constitutes satisfactory completion of the background check. All information obtained as a result of a background check will be used solely for employment purposes.

TechTarget offers generous benefits, including Health, Dental, Vision and 401k plans. We also have an Open Leave Policy and 18 paid holidays!

Nondiscrimination Policy

TechTarget, Inc., including its subsidiaries, is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.