Manager, Access & Engagement (HOST)

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 750+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, and can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.

Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care (CoC), we coordinate and manage over $800 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.

Under the direction of the Access & Engagement Director, the Access & Engagement Manager is responsible for management and oversight of day-to-day operations carried out by street-based homeless outreach teams. The Manager will ensure that LAHSA outreach staff are properly trained, equipped, and strategically deployed to ensure homeless individuals and families are provided opportunities to end their current homeless situation through available resources. They will track team performance and provide support to teams.

Responsibilities:

• Train and mentor outreach staff in outreach best practices, interpersonal skills, motivational interviewing, healthy boundaries, street-based safety, trauma-informed care, among other areas.
• Assist the Director in the development and implementation of departmental policies and procedures.
• Oversee, promote, and maintain a high level of performance per contractual requirements.
• Manage and coordinate all department functions related to staff and outreach performance.
• Ensure staff participation in and understanding of the Coordinated Entry System (CES), including attendance in community meetings/events, joint outreach events, outreach team coordination, use of CES tools, referral processes, etc.
• Assist the Director in report development and submission per contractual requirements.
• Maintain professional relationships with City and County Departments and community groups.
• Assist the Director in leading weekly/monthly departmental meetings and staff trainings.
• Manage and coordinate staff schedules and reports on staff work performance.
• Provide updates and special reports to the Director upon request.
• Oversee the purchase of program and client supplies and approve expenditures per contractual requirements.
• Perform other duties as assigned.

Minimum Qualifications:

• Must be computer literate and have good communication skills.
• Applicants must be able to display a successful track record of managing staff and projects and should possess a positive attitude, the ability to comfortably interact with diverse populations, be energetic and independent, and have strong leadership skills.
• Prior experience working with street-based teams.
• Bilingual (English/Spanish) speaking and writing skills are strongly preferred.
• Strong analytical and time-management skills.
• Experience in staff management, development, and supervision.
• Ability to manage multiple projects and ensure deadlines are met.
• Ability to develop a diverse group of team members and leverage their strengths.
• Ability to inspire, motivate, build relationships with, and lead teams.
• Strong work ethic that serves as an example in the department.
• Excellent interpersonal and presentation skills.
• Demonstrated ability to exercise sound, independent judgment.
• Ability to work well independently and in groups.
• Creative problem-solving skills and attention to detail.
• Knowledge of LAHSA's HMIS.

Experience:

• Minimum six years' experience in social services, specifically working with homeless populations in a leadership role. A master's degree in social work (or a related subject) preferred, however, relevant social service work experience including supervising staff and special projects may be substituted.
• Candidate should possess knowledge of best practice models for assisting homeless people with varying degrees of needs/conditions and have a strong understanding of contractual requirements/compliance and applicable performance measures.
• Experience working with a wide range of homeless and social service providers, City and County Departments, and Elected Officials, and the ability to maintain those professional relationships.
• A valid California Driver's License, a good driving record, and familiarity with Los Angeles County freeway systems and geographic locations is necessary. Willingness to work flexible hours as required.
• Proven professional experience and educational background.

Work Schedule:

The Chief Executive Officer or designee may change the schedule of positions between fully onsite or hybrid, as necessary to accomplish LAHSA's business needs.