Company Description
Fairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. Situated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. Guests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. Surrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers.
Job Description
This position is responsible for the daily leadership of the spa, salon, fitness center, swimming pool, and wellness operations of the resort to optimize guest satisfaction, productivity and expense controls are followed and all revenue opportunities are capitalized upon.
- Assist in the development of annual budgets and short to long range strategic planning for the operation of the spa, salon and recreation.
- Ensure all the areas operate cost effectively and efficiently, review expenditures to ensure that they are kept within operating budgets.
- Review daily productivity and measure spa actual performance to budget.
- Generate monthly facility productivity report.
- Assist in the development of the standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies.
- Meet with group meeting planners to show spa and salon facility and programs. Promote and sell customized spa and salon programs to groups as required.
- Provide and take responsibility for the professional delivery of all information via emails, telephone and in person to all potential spa guests.
- Work with the Marketing and Communications department regarding all aspects of spa promotions. Assist in the implementation of marketing plans and public relations program.
- Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.
- Monitor scheduling of all services and special programming.
- Establish professional business relationships with all vendors.
- Prepare detailed induction programs for new employees.
- Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
Qualifications
- Experience in luxury resorts will be an advantage with overall minimum 10 years of experience in luxury resorts.
- Oral and written fluency in Spanish and English.
- Thrives in large scale operation and high volume operation.
- Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
- Service oriented with an eye for details, passion and innovative for Spa & Wellness.
- Flexible and able to embrace and respond to change effectively.
- Self-motivated and energetic, able to set priorities.
- Commitment to professional values – brand conscious.
- Applicants are kindly requested to possess either EU citizenship or a valid work permit for Spain.
Additional Information
What is in it for you:
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!