Customer Service Specialist

The Customer Support Specialist / PLM (Fashion) is a customer-facing role providing technical support to the Company's PLM (Product Lifecycle Management) customers.

• Bachelor's Degree in relevant technology field, entrepreneurship, business, or apparel design/management;
• 5 years of progressive experience in the apparel industry business processes (or other sewn goods industry) especially with PLM/PDM/PIM or other enterprise software
• Previous experience in a role involving user support, business-user interaction
• Prior customer service / help desk experience is a plus
• Experience and knowledge of PLM solutions
• Strong analytical skills, problem solving ability, and project management experience
• Self-motivated Team Player with strong personal drive for achievement.
• Very strong customer service skills with ability to remain patient and professional while empathizing and managing customer and colleague sense of urgency.
• Ability to communicate verbally and in writing complex concepts with clarity through impeccable communication and documentation in English (Spanish and/or French a plus)
• Quick-learner with ability to learn on-the-job in a fast-paced environment
• Demonstrated and proven problem-solving skills
• Strong organizational skills and attention to detail
• Excellent computer skills and OS knowledge
• Project Management skills a plus