Customer Service Specialist II

Description:

Customer Service Specialist II

Auxiliary and Support Services

Georgia State University

The mission of Auxiliary and Support Services is to provide high quality administrative and educational support services to the Georgia State University community and constituents, in support of the University's mission of teaching, research and public service, positively impacting the quality of campus life through professionalism, excellence and caring.

Georgia State University's Department of Auxiliary and Support Services is looking for an experienced Customer Service Specialist II to join our team.

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment.
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

The Customer Services Specialist II will provide support to the department of Auxiliary and Support Services. This position is primarily based at the Atlanta Campus.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Responsible for processing all cash, check, and credit card transactions for the sales of parking permits, Affiliate panther cash payments, MARTA media, citation payments, and other miscellaneous payments to the department.
• Assists in the parking registration process and verify accuracy of information input into the PERCS parking management system.
• Addresses parking and/or transportation issues from faculty, staff, students, and visitors regarding information on procedures, policies, and regulations.
• May process visitor parking requests from university departments and distribute the visitor parking lists to parking facility attendants as required.
• Provides assistance to the Director by compiling special reports as requested, performs needed data entry as requested.
• Issues Vending refunds as needed due to vending machine malfunctions and records the event in the vending refund log.
• Perform other related duties as assigned.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor. Qualifications:

Minimum Requirements:

• High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.

Preferred Requirements:

• Exceptional customer service, strong verbal and written communication skills.
• Strong knowledge of Microsoft Office and able to learn other computer software applications.
• Consistently demonstrates accuracy, timeliness, and reliability with a high degree of independence and initiative, balancing multiple tasks or assignments well.

College/Business Unit: Auxiliary & Support Services Department: Parking Operations Location: Atlanta Campus Shift: 8:30AM - 5:15PM Salary : $38,885 Pay Grade: 9 FLSA Status: Non-Exempt Job Type: Full Time (Benefits Eligible) Job Posting: 10/17/24, 6:19:07 PM Closing Date: 11/01/24, 3:59:00 AM Special Instructions:

To be fully considered for this position all applicants at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume

Georgia State University Values: COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university, INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility, TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources, EXCELLENCE: Achieving the highest standards and distinction in teaching, research, and service, STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents. USG Core Value Statement: The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at Equal Employment Opportunity: Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy),, sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions., This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests.Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law,, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract. Background Check: Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record. Clery Disclosure of Campus Security Policy and Campus Crime: Georgia State University is committed to its students' and employees' safety and security.It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office. Please note, Georgia State University's career board updates daily and requisitions are subject to be removed without prior notice or before the posting expires. Georgia State University is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.