Account Manager - Pacific Northwest

Qualifications

• 3+ years of experience in account management, customer success, inside sales, sales development, or renewals operations
• 2+ years of experience managing accounts related to enterprise data management, data governance, or similar data intelligence solutions
• Experience in a quota-carrying sales role with proven achievement in retaining and expanding into customer accounts
• An expert with contract negotiation and account management across a range of renewal sizes, from high velocity, low touch renewals to low velocity, high touch
• Excellent written and verbal communication skills
• A passion for building relationships and solution outcomes with customers, strong project management, organizational skills, and process management
• Ability to mitigate risk
• A customer satisfaction focus
• Experience working within a fast-paced late-stage startup environment
• Excellent organizational skills with the ability to prioritize tasks and work independently and as part of a team

Responsibilities

• As an Account Manager specializing in Data Intelligence at Alation, you will be responsible for owning and executing a portfolio of renewal contracts in an assigned territory with Alation’s Sales organization
• The ideal candidate possesses a deep understanding of SaaS contracting, demonstrating expertise in minimizing financial attrition, identifying growth opportunities, and providing data-driven insights to enhance future outcomes
• This role is 100% remote reporting to the Regional Sales Director within a specific sales territory
• Customer Relationship Management: Cultivate and expand relationships with executive sponsors, champions, and decision-makers within customer organizations, emphasizing the significance of data intelligence
• Renewal Management: Ensure timely renewals for assigned accounts and territories, utilizing customer data, analytics, and insights to assess the health of renewals well in advance
• This is inclusive of outbound renewal activities such as discovering and educating new stakeholders and renewals qualifications for existing customers
• Forecasting and Negotiation: Take ownership of renewal opportunities, forecasting accurately, negotiating favorable terms, and engaging internal resources for a seamless renewal process
• Upsell and Cross-Sell: Identify and leverage upsell or cross-sell opportunities within each account, collaborating with the account team for mutual success
• Risk Mitigation: Proactively identify renewal risks and develop mitigation plans, involving internal resources for prompt solutions
• Problem-Solving: Recognize and escalate complex technical or business issues within Sales, Deal Desk, and any other parts of the organization to work on a solution that results in prompt sales closure and optimal customer satisfaction

Benefits

• $55,000 - $75,000 a year
• The base salary range is specific to the United States
• The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty, and training
• Continuous learning, enrichment and development opportunities
• Competitive pay and health offerings including commuter benefits
• Flexible time off to relax and recharge