Company:
Alation
Location: Seattle
Closing Date: 28/10/2024
Salary: £100 - £125 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Qualifications
- 3+ years of experience in account management, customer success, inside sales, sales development, or renewals operations
- 2+ years of experience managing accounts related to enterprise data management, data governance, or similar data intelligence solutions
- Experience in a quota-carrying sales role with proven achievement in retaining and expanding into customer accounts
- An expert with contract negotiation and account management across a range of renewal sizes, from high velocity, low touch renewals to low velocity, high touch
- Excellent written and verbal communication skills
- A passion for building relationships and solution outcomes with customers, strong project management, organizational skills, and process management
- Ability to mitigate risk
- A customer satisfaction focus
- Experience working within a fast-paced late-stage startup environment
- Excellent organizational skills with the ability to prioritize tasks and work independently and as part of a team
Responsibilities
- As an Account Manager specializing in Data Intelligence at Alation, you will be responsible for owning and executing a portfolio of renewal contracts in an assigned territory with Alation’s Sales organization
- The ideal candidate possesses a deep understanding of SaaS contracting, demonstrating expertise in minimizing financial attrition, identifying growth opportunities, and providing data-driven insights to enhance future outcomes
- This role is 100% remote reporting to the Regional Sales Director within a specific sales territory
- Customer Relationship Management: Cultivate and expand relationships with executive sponsors, champions, and decision-makers within customer organizations, emphasizing the significance of data intelligence
- Renewal Management: Ensure timely renewals for assigned accounts and territories, utilizing customer data, analytics, and insights to assess the health of renewals well in advance
- This is inclusive of outbound renewal activities such as discovering and educating new stakeholders and renewals qualifications for existing customers
- Forecasting and Negotiation: Take ownership of renewal opportunities, forecasting accurately, negotiating favorable terms, and engaging internal resources for a seamless renewal process
- Upsell and Cross-Sell: Identify and leverage upsell or cross-sell opportunities within each account, collaborating with the account team for mutual success
- Risk Mitigation: Proactively identify renewal risks and develop mitigation plans, involving internal resources for prompt solutions
- Problem-Solving: Recognize and escalate complex technical or business issues within Sales, Deal Desk, and any other parts of the organization to work on a solution that results in prompt sales closure and optimal customer satisfaction
Benefits
- $55,000 - $75,000 a year
- The base salary range is specific to the United States
- The salary of the final candidate selected for this role will be set based on a variety of factors, including but not limited to internal equity, experience, education, work location, specialty, and training
- Continuous learning, enrichment and development opportunities
- Competitive pay and health offerings including commuter benefits
- Flexible time off to relax and recharge
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