General Manager

Round One Entertainment is looking to hire a full-time General Manager.

The General Manager is responsible for the sales, profits, staffing, image, and operation of the store.

Qualifications:

• Bachelor's degree preferred but not required.
• 3+ years of GM management experience in team building, sales development, and strong operational skills within a fast-casual theme concept.
• Strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Ability to gain, demonstrate, and coach with operational knowledge.
• Ability to plan activities, set goals, effectively manage time and work.
• Shows ability to consistently contribute to the overall improvement of the team.

Responsibilities:

• Responsible for the sales and profit projections as outlined by Executive Management.
• Meet or exceed sales goals through the efficient execution of Company policies and procedures.
• Directly supervise department managers to ensure compliance with established store policies and procedures.
• Provide operational and customer service training for store employees at all levels.
• Investigate employee issues with assistance from Human Resources.
• Maintain confidentiality regarding employee increases, promotions, or transfers until approved by executive management.
• Hold weekly staff meetings with department managers to discuss and resolve operational and staffing issues.
• Ensure the store presents a pleasing image by changing store displays for better traffic flow.
• Create, prepare, and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control.
• Provide store operations and personnel budget plan to Executive Management for review and approval.
• Write an operations manual to include day-to-day procedures to be followed by the department.
• Prepare and present performance evaluations and counseling notices to direct reports.
• Know and understand all store employees’ job responsibilities.
• Proactively support any promotional activity within the store and contribute to an effective working environment.
• Perform special projects and other miscellaneous duties as assigned by Executive Management.

Customer Relations:

• Interact with customers in a courteous and professional manner.
• Provide exceptional customer service by addressing customer disputes and being readily accessible to customers.
• Inform customers of all services and specials available.

Human Resources:

• Extend job offers to candidates considered for employment at the store level.
• Develop a diverse, high-performance team by coaching, counseling, and mentoring.
• Review department time sheets for accuracy of hours and overtime.
• Provide new hire orientation for store employees.
• Monitor store staffing daily to ensure departments are adequately staffed.

Auditing:

• Audit refunds and/or credits against itemized sales from the previous day.
• Audit cash drawers and transactions.
• Audit and track special events.
• Create Daily Audit Report with sales information and auditing discoveries for executive management.
• Research problems discovered during audits.

Safety, Loss Prevention, and Procedural Compliance:

• Administer IIPP procedures, Safety Program, and related procedures.
• Assist with curbing internal and external theft.
• Support the achievement of employee safety and loss prevention objectives via all available media (i.e., monthly meetings, one-on-one counseling).
• Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
• Enforce compliance with local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Comply with all OSHA requirements.
• Contribute to improvement or more efficient and less expensive ways in-store processes.
• Assist in the research and development of resources that create timely and efficient store workflow.
• Maintain store IIPP and OSHA records.
• Maintain high ethical standards in the workplace.
• Report all irregular issues and problems to Executive Management for resolution.
• Maintain good communication with all workers including outside contacts.
• Comply with and maintain the confidentiality of all company policies and procedures.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extended periods without breaks during busy times. The employee will need to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.

Benefits include Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching.

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