Patient Services Representative (PSR)

Evergreen Radia is looking for a PSR (Patient Service Representative) to join our team. We are an Outpatient Imaging Center, open Monday - Saturday, located in downtown Kirkland, Washington. Evergreen Radia is a part of Radia, Inc. Come join a great team dedicated to quality imaging and excellent patient care!
Compensation:
The salary range is $20.82/hour to $29.40/hour. Salary is based on multiple factors, including but not limited to job-related experience, knowledge, skills, abilities, and employment status. The compensation listed is based on full-time employment status, full-time is 40 hours per week.
Position Hours: Monday-Friday 7:00am - 3:30pm
Benefits:

• 2 Medical plans to choose from, dental, vision, life, and LTD
• HSA and FSA available
• A 401(k)-employer match, with a profit-sharing component
• Up to 21 paid days off per year
• 8 paid holidays annually
• Life and disability insurance
• Free onsite parking
• Learning opportunities through professional development programs
• Educational Assistance
• Service bonus
• Discretionary annual performance-based bonus

Position Summary:

• Performs a variety of clerical functions that support the overall Imaging Center
• Provides a warm, welcoming environment to all patients
• Ability to professionally handle a high volume of patient check-in
• Ensures the accuracy of patient demographic and insurance information
• Collect and reconcile patient payments. Knowledge to respond to patient questions regarding routine billing and insurance matters
• Accurately enter incoming orders in a timely manner
• Ability to meet or exceed performance metrics, with a focus on quality, accuracy, and timeliness
• Ability to de-escalate conflict situations with minimal supervisory assistance but able to recognize when a situation is beyond individual training/expertise and requires assistance

Qualifications and Requirements

• High School diploma or equivalent
• Minimum of 1 year in a customer service-oriented environment required
• Minimum of 1-year medical office experience preferred
• Knowledge of medical insurance preferred
• Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
• Demonstrates a professional demeanor in appearance and behavior in all work-related interactions

COVID Requirements
To protect physicians, employees, and patients of Radia from contracting COVID-19 and to help prevent the spread of COVID-19, Radia requires that all Health Care Setting Workers receive a COVID-19 vaccination, subject to the exemptions. New hires are required to present written proof of COVID-19 vaccination or a written request for an exemption within 30 days of hire.
About Radia
Evergreen Radia is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDTLC