Technical Support, Associate

Responsibilities

Peraton is hiring a Technical Support, Associate at its Reston, VA office.

What you will do:

• Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
• Ensures maximum issue resolution in minimum time to meet Service Level Agreements.
• Establishes objectives and directs staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution timeframes.
• Drives product supportability.
• Coordinates customer service activities with other internal functions.
• Designs and maintains customer databases.
• Assists users with computer hardware and/or software applications (e.g., website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.
• In-depth applications knowledge of company's products, services and/or systems. Operations may be 24/7.
• Will work either the weekend days or the night shift.

Qualifications

What you will need:

• 0 years with BS/BA; 4 years no degree
• TS/SCI security clearance
• Sec+ certification

Target Salary Range

$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.