Business Process Analyst

Summary: The Business Process Analyst reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development, testing, and implementation. Serves as the liaison between the various departmental teams and the IT department. The Business Process Analyst works with a team of highly skilled associates and managers to manage projects including client integration, new business transition as well as implementing new services and programs internally. A Business Process Analyst must have both business and technical expertise.

The primary responsibilities for this position further include performing training, webinars, and demonstrations for web-based and mobile applications. The Business Process Analyst ensures smooth and timely transition of all new project implementations.

Compensation: The estimated annual pay for new hires generally ranges from $65,000 to $88,000 or more, depending on experience, education level, and annual bonuses.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Work cross-functionally across different departments in the functional design, development, testing, implementation, and rollout of existing and new business processes.
• Serve as primary point of contact and effectively communicate with departments on the progress of implementations.
• Create and maintain training documentation for business processes.
• Make recommendations for process/software enhancements.
• Conduct preliminary investigation for all new business process requests. Review requirements, specifications, test, support, and training plans to ensure they are in line with business objectives on projects.
• Create quality reporting, analysis, and audits to measure the success of implementations.
• Help ensure new system requirements/enhancements/changes are tested and delivered in a timely manner.
• Other tasks may include: support other project testing as needed, running reports and pulling data from the system for audits, making recommendations to the development team to improve the system.
• Perform additional duties as required and or requested.

Additionally, the candidate must meet the following Education and/or Experience requirements:

• High School Education required.
• Bachelor’s degree and/or equivalent work experience.
• Strong technical knowledge.
• Strong mathematical skills.
• Self-driven, “can do” attitude.
• Excellent oral and written English language communication skills.
• Bilingual in Spanish preferred.
• Provide high level of customer service.
• Good organizational skills.
• Proficient in the Microsoft office suite of products.
• Knowledge of .Net & SQL preferred but not required.
• Demonstrated project management skills: ability to manage multiple events, and tasks, and prioritize accordingly.

Salary Range: $66,600-$88,000. Estimated annual pay for new hires generally ranges between $66,600-$88,000 or more, depending on experience, education level, and annual bonuses.

This Role Has The Following Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.
• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.

Benefits: MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses.
• Annual pay increases.
• Paid Time Off.
• Medical, Dental, and Vision Insurance.
• Company-paid Short Term and Long Term disability.
• Company-paid Life Insurance.
• Tuition Reimbursement.
• Traditional and Roth 401(k) plans with company matching contributions.
• Charitable donation matching programs.
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades K-12, including free tutoring for SAT and ACT tests.

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone, and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal.
• Supplier Diversity Award - Home Depot.
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly.
• Top Workplaces Award winner multiple times - Top Workplaces.
• MSI Founder named the Entrepreneur of the Year - Ernst and Young.

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.