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Description
Customer Engagement is a growth agent for companies that look to invest in communicating and engaging with their end customers, understanding their behaviors and unique interactions, and learning how to engage at the right precise moment with the right customer experience. Behind each of these interactions are unique moments that create an opportunity to learn and understand more about who they are and what they want. AWS Customer Engagement services (Amazon Connect, Amazon Pinpoint, Amazon SES) power over 20 billion customer interactions per day across multiple channels and use cases. We seek to create the most customer centric experiences with highly reliable, scalable, and secure engagement services that build customer knowledge, trust, and drive growth.
Amazon Connect is an easy-to-use cloud contact center service that helps companies deliver superior customer service at lower cost. Amazon Connect Customer Profiles equips contact center agents and automation workflows with a unified view with the most up to date information about a customer, to provide faster and more personalized customer service.
As a Principal Product Manager of Customer Profiles you own the product strategy, roadmap, business, and execution. You will listen to and represent customers - from the world's largest enterprises to high-growth startups - in order to deliver a best-in-class set of global services and capabilities that enable all customers to build powerful long-term and durable relationships with their own users. You will be hands-on with your engineering teams based in Seattle and work closely with senior leadership as well as both internal and external partners.
You will play a critical role in launching new AWS services. You are an owner, builder, and enabler, working with leaders across UX, Engineering, Business Development, and Finance. You will drive a product roadmap, deliver value to customers, and work with senior AWS leadership on strategy and investment decisions. To be successful in this role you will need an established background in building and leading web-scale software services, a proven understanding in customer engagement, and the ability to build strong relationships with customers and partners to deliver mutual benefits. Strong team building and mentorship skills are essential. You have to want to work hard, have fun, and make history.
What You Will Get From Us
We are a team that cares about your work-life balance, while challenging you and your team to solve problems at AWS scale. You will be part of a strong team in a fast-paced, start-up environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. You'll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.
The Ideal Candidate Will
- Have experience delivering technology products/services in a high growth environment where priorities shift fast
- Have the ability to communicate complex technical issues simply and convincingly to a wide range of audiences
- Be a strong leader who can prioritize well, and who understands how to drive focus and excellence within a strong, talented, opinionated team
- Have a strong track record of achieving the balance between innovation and strong customer and quality focus
Basic Qualifications
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
Preferred Qualifications
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
This position will remain posted until filled. Applicants should apply via our internal or external career site.
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