Imaging Services On-site Manager
San Diego, CA
Send resume if a fit.
Skills: Healthcare, Imaging Systems, Service Engineering.
The Imaging Services On-site Manager is responsible for managing the Imaging Services Engineers on-site at our customer hospital. This is a working manager position.
POSITION SUMMARY: The Field Service Engineer is responsible for maintaining the customer’s high-end medical imaging equipment, including systems applications, quality control, calibration, operating system support, applications support, software support, technical support, and troubleshooting.
PRIMARY DUTIES AND RESPONSIBILITIES
- FIELD SUPPORT (75%)
- Troubleshooting on high-end medical imaging equipment.
- Establishing and adhering to preventative maintenance schedules.
- Maintaining customer service logs and internal service records in a timely fashion.
- Solving issues with medical imaging applications, electrical components, computer hardware, software, mechanical and hydraulic systems.
- Complying with Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
- Performing service, calibrations and quality assurance check for an entire imaging system as per the ISO13485 standards.
- TECHNICAL SUPPORT (10%)
- On high-end medical imaging equipment online and or via telephone.
- Communicating daily with customers to ensure resolution and proper follow-up leading to acceptable customer satisfaction levels.
- Maintaining system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to OEM (Original Equipment Manufacturer).
- APPLICATIONS SUPPORT (5%)
- Regular interaction with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.
- SOFTWARE SUPPORT (10%)
- Continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
- Digital Imaging and Communications in Medicine (DICOM) viewing, filming, archiving, networking, and database administration.
- Prepares users by designing and conducting training programs, providing software support and reference.
- Online and telephone support for Windows, Linux.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
REQUIRED EXPERIENCE
- Minimum 15 years applicable experience.
- Experience with servicing and troubleshooting X-ray & Vascular imaging systems.
- Familiarity with Siemens, GE and Phillips systems a plus.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Protects organization's value by keeping information confidential.
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.
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