Shuttle Operator, PT

Salary: $20.00 Hourly
Location : Spokane, WA
Job Type: Part-time
Job Number: 2024-0011
Department: Parking Department
Opening Date: 01/12/2024
Purpose
Operate a 14 passenger, 26' shuttle and be responsible for providing a world-class experience and safe transportation of passengers to and from the Airport terminal and parking facilities.
Major Responsibilities

• Operates shuttle in a safe manner, using defensive driving techniques, while driving customers to and from the Airport terminal and parking facilities.
• Assist passengers as needed when entering and exiting the shuttle, to include operation of specialized equipment for assisting passenger with special needs (wheelchair lifts/ramps and tie-downs).
• Perform pre- and post-inspection activities to ensure proper operating conditions, adherence to airport standards, and compliance with proper safety and maintenance standards.
• Use two-way radio to interact and communicate professionally with the office and/or supervisor.
• Provide team-oriented efforts including fueling and cleaning shuttle and staff vehicles daily.
• Provide excellent internal and external customer service; this includes greeting each customer in a welcoming manner and cooperating with team members.
• Demonstrate knowledge of the facility and Airport terminals to answer inquiries about parking rates and available services.
• Provide passengers with lot location and educate passenger where to catch the shuttle upon their return to the Airport.
• Maintain alertness and be observant of surrounding activity and take appropriate action if needed.
• Perform assigned snow removal duties during winter operation.
• Perform other duties as assigned.

Qualifications
Education/Experience:

• High School diploma or equivalent.
• Valid driver's license for at least 3 years with a clean and safe driving record.
• Previous customer service experience highly preferred.

Knowledge/Skills

• Deliver excellent internal and external customer service.
• Work as a contributing member of the team.
• Read, write, speak, and understand English.
• Communicate effectively both verbally and in writing.
• Present in a professional manner and with excellent interpersonal skills in order to establish effective working relationships with others.
• Capable of being trained to operate specialized equipment.
• Ability to work flexible shifts/hours (days, evenings, overnight, weekends, holidays), including peak volume periods, and vacated shifts.
• Ability to work independently and with supervision.
• Establish and maintain effective communication and working relationships with customers, co-workers, supervisors, managers, etc.

Physical Requirements

• Requires the ability to lift, carry, push and pull objects up to 50 pounds.
• Job functions require sitting for extended periods with intermittent climbing, standing, and walking; frequent lifting, carrying, bending, and reaching; occasional stooping and kneeling.
• Able to move about facilities & all areas of responsibility in shuttle vehicles.
• Ability to read small print.
• Ability to see distance for driving.
• Able to use hands to finger, handle, or feel.
• Ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals required.

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Security/Safety Requirements

• Must be able to obtain and maintain an Airport security badge as a condition of employment.
• Must have a current, valid driver's license free of serious or frequent traffic violations.
• This is a safety sensitive position.

Supplemental Information
WORKING CONTACTS WITH OTHERS (INTERNAL AND EXTERNAL):

• Regular contact with general public, co-workers, and management.

WORKING CONDITIONS, TRAVEL, ENVIRONMENT AND POTENTIAL HAZARDS:

• Work in a shuttle bus. Occasional exposure to wind, rain, snow, ice and cold/hot weather extremes. Regular exposure to vehicle traffic, noise and exhaust.

Part-time employees may be eligible to participate in the Washington State Retirement System. The Airport does provide employee assistance benefits, an employee wellness program and parking priviledges.
Part-time employees are not eligible for medical/dental benefit coverage or vacation pay. Sick leave is accrued at 1 hour for every 40 hours worked.