**IMPORTANT NOTE** If you are interested in applying for this role, please know you MUST apply via the FIU Careers Website in order to be considered: careers.fiu.edu -> Prospective Employees -> Enter the Job ID for this position: 533240 on the Search Bar
If you are a current employee of FIU, please know you MUST apply via the FIU Career Website in order to be considered: careers.fiu.edu -> Current Employees -> Enter the Job ID for this position: 533240 on the Search Bar
About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.
Job Summary
Supports the FIU Online lead engagement call center by engaging with the prospective learner lead pipeline and assisting prospective FIU digital learners from the initial point of contact with the university through the lead engagement stage to the point of handoff to the Prospective Learner Coaching team. Performance in this role requires navigating inbound and outbound calls, support for the departmental inbox, chat, engagement platforms, and time trad appointments in alignment with the FIU Online role as the university's Online Program Experience (OPX) driver.
- Supports the recruiting and lead engagement process by communicating with prospective digital learners through a variety of communication channels, cultivating and enhancing enrollment interest from the point of initial inquiry, submission of the application, through to enrollment depending on team assignment.
- Responds to prospective learner inquiries regarding program information, enrollment, registration, escalating queries or referring learners to Prospective Learner Coaches as needed.
- Conducts recruitment outreach, documents contacts, sets and completes appointments with prospective learners to support business unit goals for lead-to-enrollment conversion, learner experience, and program enrollment goals.
- Participates in recruiting events and promotional activities such as call-a-thons, information sessions, open houses, and so on.
- Collaborates with the Assistant Director, Prospective & New Student Communications to suggest methods of improving area operations, efficiency, and service to internal clients and prospective learners.
Bachelor's degree and 1 year of relevant experience or a Master's Degree.
Departmental Requirements
Ability to work late evenings based on weekly rotation schedule (Monday-Friday 1pm-9pm)
Desired Qualifications
- Experience working with students in an educational setting
- Experience with coaching and/or advising students
- Experience in a sales or call center environment
- Experience using a Customer Relationship Management (CRM) system
Administrative
Advertised Salary
$40,000 - $44,000
Work Schedule
Begin time: 9:00 AM
End time: 5:30 PM
Pre-Employment Requirements
Criminal Background Check
Other Information
- Ability to work flexible hours as needed.
- Ability to work occasional evenings, weekends and at locations outside of the University
How To Apply
Prospective Employee
If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.
*This posting will close at 12:00 am of the close date.
How To Apply
Current Employee
As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".
To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.
Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.
*This posting will close at 12:00 am of the close date.
Disclosures
Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at:
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).
Pay Transparency
Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.