Unified Communication Specialist

Find your WHY at Reid Health

We are seeking a Communications Specialist to manage and monitor our Cisco Call Manager Systems and integrations. The ideal candidate should have a deep understanding of Cisco Call Manager and experience in managing and monitoring it.

The Unified Communications Analyst is responsible for the coordination, organization, supervision, operation, and maintenance of unified communication system, responsible for the implementation and maintenance of system interfaces.

This hands-on technical position will be responsible for supporting VoIP systems and contact center technologies within UC Infrastructure, with an immediate focus on Cisco Call Manager, Cisco UCCX and CUC (Cisco Unity Connection).

The Unified Communications Analyst will also partner with the other technology teams and end-users to ensure high-quality operations and efficient voice, chat, video, text, and related collaboration technologies. This role will move, add, or modify communications systems, support hardware, and software, and resolve issues.

Let's Shine. Together.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Overview of Responsibilities

Manage and monitor the company's Cisco Call Manager Systems and integrations.

Troubleshoot and resolve any issues related to Cisco Call Manager.

Work with internal and external stakeholders to ensure seamless communication.

Develop and implement communication strategies and plans.

Collaborate with other IT teams to ensure that Cisco Call Manager is integrated with other systems and tools.

Provide technical guidance and support to junior IT staff.

Stay up to date with the latest trends and developments in communication technologies.

Operational activities (non-Exhaustive)IncidentsChangesProblem ManagementService RequestsHealth Checks and Proactive ManitenancePatching & UpgradesBackupsOn Call Support

Project Activities (Non-Exhaustive)Requirement generation & interpretation of requirementsSolution & Workflow DesignImplementation & BuildTestingTraining and Transition

Other duties as assigned by the Director of Networking and Information Security

Education/Experience

Qualifications

At least 3 years of experience in managing and monitoring Cisco Call Manager Systems and integrations.

Significant and successful experience supporting various unified communications solutions and implementation. Working experience with hardware and software systems including on premise data center with Cisco, Dell, Dell / EMC, DNS, DHCP, Citrix Virtual Apps and Desktop, Citrix, VMware, Linux, Unix, and/or Windows environments, LAN/WAN/SDN, MS Teams, UCaaS technologies as well as cloud providers is preferred.

Working experience with hardware and software systems including on premise data center with Cisco, Dell, Dell / EMC, network protocols such as H.323, SIP, DHCP, DNS, DHCP, Citrix Virtual Apps and Desktop, Citrix NetScaler, VMware, Linux, Unix, and/or Windows environments, LAN/WAN/SDN, technologies as well as cloud providers is preferred

Education/Experience Required/Preferred:  

Bachelor’s degree in computer science or related field or 5 years of related experience.

At least 3 years of experience in managing and monitoring Cisco Call Manager Systems and integrations.

Schedule Details

Salary. Monday - Friday 8a - 5p and as needed for issues, upgrades., etc.

What We Offer

   

Unexpected Perks  - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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