Head of Colleague Experience Communications

Aon is looking for a Global Head of Colleague Experience (Internal) Communications.

Aon is seeking a communications leader and organizational change agent to join our global Marketing and Communications team. As part of an industry-leading global communications team, you will lead internal communications strategy and execution across our global firm. You will help inform our colleagues, communicate our values and expectations, change behavior where required, and drive performance across our firm.

Your impact as Head of Colleague Experience Communications

Communications plays a critical role in shaping perceptions within Aon and outside our firm about how we help clients make better decisions and deliver positive outcomes for colleagues, clients, and shareholders. We’re a team that works hard, supports each other, and manages to have fun while making an impact. We’re looking to further build on the senior talent within our global communications team.

Aon’s global Head of Colleague Experience Communications will oversee internal communications for the firm with responsibility for shared service communications across corporate, People Organization, Finance, Legal & Compliance, and Aon Business Services among other functions.

This role reports to the firm’s global head of communications, sits on the global communications leadership team, and will lead a team of internal communicators. Additionally, this leader will manage the firm’s colleague experience center of excellence to drive alignment, consistency, and excellence across all regional and solution line internal communications.

Job Responsibilities

1. Design and execute overall communication strategies for a variety of initiatives to engage and inform colleagues; change behavior where required and drive business results.
2. Cultivate trusted partnerships with senior leaders to help influence communication style and effectiveness and generate results for the business.
3. Work with leaders to identify communication objectives, brainstorm creative solutions, and develop and execute communication plans using multiple channels.
4. Engage, motivate, and drive a team of communication professionals.
5. Ensure the planning, development, and execution of communications that consider all audiences/levels in the firm; address the unique needs of the business units and geographies; ensure consistency and alignment with Aon’s practices, brand standards, and other initiatives/global messages; support business priorities and objectives; and align to the company’s values and goals.
6. Develop a deep understanding of the unique goals, key roles, and standard practices across the firm to ensure effective communication strategies that drive behavior change.
7. Use a wide range of communication channels (email, webcasts, face-to-face, video, online, print, social media, etc.) to engage and inform all levels of colleagues globally.
8. Lead content development for aligned functional area(s), carrying a significant writing workload, and guiding the work of others who may be assisting.
9. Measure effectiveness of communication activities and use feedback to improve future efforts.
10. Successfully manage and prioritize workload of all team members.
11. Assist in goal setting for team and conduct annual performance analyses according to the organization’s guidelines.

You Bring Knowledge and Expertise

Experience/Credentials:

12+ years of relevant strategic communication experience with an emphasis on internal or corporate communications; experience driving complex and progressive agendas and global experience preferred. A bachelor's degree. Demonstrated ability to design and execute complex communication strategies that drive behavior change. Proven track record of advising, influencing, and partnering with senior leaders on strategic issues. Management experience in a team-oriented workplace preferred.

Characteristics:

Ability to operate comfortably in a matrixed environment. Ability and willingness to perform both strategic and tactical elements of the role with an uncompromising commitment to quality and detail. Self-motivated, goal-oriented self-starter with outstanding interpersonal, team, and collaboration skills. Experience and comfort level leading through influence and helping leaders arrive at consensus. Creative thinker with a desire and ability to seek opportunities for continuous improvement. Flexibility to work outside of standard office hours as needed to interact with others in global locations and meet business needs and deadlines.

Skills:

Exceptional writing and editing skills with proven expertise in using different styles and “voice” to reflect the nature of the individual, audience, and message. Ability to communicate complex concepts simply and visually. Equally comfortable telling the story in “words” and “numbers.” Exceptional organizational skills, including a proven ability to manage multiple priorities and projects. Strong project management skills with the ability to execute programs with speed, accuracy, and efficiency. Language skills a plus.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share, and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process, and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws

The salary range for this position (intended for U.S. applicants) is $150,000-$200,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental, and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with Company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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