Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense, make working here more than a job, it’s the Digital family.
Digital Consultants is seeking a Desktop/Lifecycle Team Lead to join our contract providing the Army Communication Electronics Command (CECOM) with IT Support Services. This position will be responsible for leading a team of 14 full-time IT support personnel, who will provide technical support, system administration support, imaging, and lifecycle support to CECOM.
Duties to include:
- Serve as Government POC for Administrative Communications and Coordination of work
- Support the installation Network Enterprise Center (NEC) in monitoring NIPRnet and SIPRnet network activity and user rights and privileges.
- Provide desktop service support on NIPR and SIPR networks or in a standalone, non-networked operating environment. Comply with the NEC network rules and regulations when performing contractual responsibilities.
- Support services provide technical support and tenant desktop administration support for desktop operating system environment, Army Gold Master image, COTS applications, and Government issued end-user devices (e.g., tablets).
- Customer support response, troubleshooting, and problem resolution will adhere to enhanced performance standards. In addition to required system administrator IA functions, desktop support duties include but are not limited to:
- Desktop software support
- Respond and resolve help desk tickets
- Install and support Government furnished software and hardware
- Service all tickets for installation and replacement of printer toner cartridges
- Service all tickets for installation/replacement of printer fuser kits
- Provide IAVA/STIG compliance for all supported laptops, desktops, and printers
- Analyze network failures
- Analyze new hardware performance and issues
- Install network Multi-Function Printers (MFP)
- Perform hard drive sanitization as required
- Provide written evaluations, procedures, checklists, and instructions for CIO approval
- Provide technical advice and IT Acquisition planning support
- Provide off-site support
- Provide rapid response for Very Important Personnel (VIP)
- Transfer of user data
Requirements:
- US Citizenship Required
- Secret clearance
Certifications:
- DoD 8570.01 M Baseline Certification Required (CSEC, Security+ CE, SSCP and CCNA-Security+ or equivalent as specified in the DoD 8570.01 M)
- DoD 8570.01 M Computing Environment Certified (MCDST: Microsoft Certified Desktop Support Technician or equivalent as specified in DoD 8570.01 M) IAT – II Certification
- Five or more years of related experience
Digital Consultants, an inclusive and welcoming company, is fully committed to hiring and retaining a diverse workforce without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status, or any other protected characteristic.
We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please send an email to or call 571-306-3444. Please provide your contact information and let us know how we can assist you.
Job Type: Full-time
Pay: $82,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift