Employees of the Mike Savoie Organization are our most valuable assets. They are the constant that ensures our current and future success. Mike Savoie Volkswagen is a new dealership franchise in the Metro Detroit area. Our related store Mike Savoie Chevrolet is a third-generation family-owned dealership that has been in business since 1966. We pride ourselves on doing the right thing for our customers and our employees. We are dedicated to developing our people and empowering them to grow their careers in the automotive industry.
We are looking for a motivated Receptionist/Cashier to join our team. This role will be assisting customers in the showroom, answer incoming phone calls, and cashiering among other administrative duties. To be successful in this role you should be customer service focused with the ability to multitask.
Benefits:
- BCBS/BCN Medical (PPO and HMO plans offered)
- Company Sponsored Health Savings Account (HSA) Available
- Dental and Vision Coverage
- Life and AD&D Insurance
- Short Term Disability Insurance
- Aflac
- 401K with Company Match
- Paid Vacation
- Paid VW Training (where applicable)
- Closed Weekends
- Professional Sporting Events Company Raffles
- Company Apparel Program
- Holiday and Monthly Birthday Celebrations
Responsibilities
- Ability to promptly identify customer needs whether it is sales or service and direct them to the appropriate staff member
- Maintain a friendly, professional and courteous attitude when working with all customers and employees
- Answer all incoming dealership phone calls and direct customers to the correct department
- Operate a high-volume multi-line telephone system and transferring callers to appropriate personnel
- Notify the appropriate person that a customer is waiting, and properly introduce the customer
- Work cooperatively with the sales team
- Maintain showroom refreshments
- Receive cash, checks and credit card payments from customers
- Ability to make change accurately for cash payments
- Handle customer complaints with integrity, poise and refer the customer to the appropriate individual for further assistance
- Perform general administrative duties, such as filing, faxing, and data entry
- Complete IRS/FinCEN Form for cash payments that exceed ten thousand dollars.
Qualifications
- Demonstrate superior customer service skills
- Professional phone etiquette
- Excellent listening/communication skills, outgoing and positive personality
- Punctual nature and ability to handle schedule flexibility and dynamic work environment
- Ability to multi-task and handle several tasks at once
- Must be able to handle high volume, multi-line phone system
- High school diploma or GED (preferred)
- Dealership and/or recent retail receptionist experience (preferred)
- Professional appearance and eager to improve on all aspects
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.