General Manager - Hilton Garden Inn Hattiesburg
Ready to take the next step in your career? Join us at Hilton Garden Inn Hattiesburg, located just off I-59, two miles from the University of Southern Mississippi and Turtle Creek Mall. Enjoy the vibrant local attractions, including Hattiesburg Zoo and the Mississippi Armed Forces Museum, all within a short drive.
Our hotel features a welcoming restaurant and a 24-hour Pavilion Pantry for guests. Be part of a team that embodies excellence and innovation in hospitality.
What will I be doing?
As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Lead, direct and manage all hotel operations including budgeting and forecasting, strategic planning, service initiatives, balanced scorecard performance, compliance with company policies and standards, sales and marketing initiatives, and executive team development.
- Ensure guest and team member satisfaction.
- Monitor and develop team member performance, including supervision, professional development, scheduling, counseling, and delivering recognition and reward.
- Recruit, interview and train team members.
- Oversee service quality, operational efficiency, guest satisfaction, and standards compliance.
- Identify operational performance gaps and implement measures to correct deficiencies.
- Serve as primary liaison with hotel owners and corporate entities.
What are we looking for?
Basic Qualifications:
- 2+ years of hotel Director of Ops, AGM, GM or equivalent experience.
- Experience managing a hotel with $2M or greater in revenue.
- Strong commercial acumen with success in driving revenue.
- Proven track record in hotel renovations.
Preferred Qualifications:
- Results-oriented with aptitude for leadership and a track record in managing, recruiting, energizing, guiding, and motivating.
- Local market experience.
- Hilton brand experience.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its portfolio. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!
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