Deposit Services Representative I (IRA/CD/HSA Accounts/New Accounts), South Bend, IN

POSITION SUMMARY
Responsible for performing maintenance related to overdrawn accounts (NSF processing) and other maintenance as requested. Corresponding with branches, as well as customers concerning overdrawn accounts and/or accounts that have been charged off.
ESSENTIAL REQUIREMENTS

• Answers incoming phone calls from internal and external customers and handles inquiries.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and comply with the requirements.

IRA & CD Duties (as assigned)

• Works with branches via phone on proper documentation and assisting with proper codes for each transaction.
• Reviews daily, weekly and monthly reports.
• Verifies documentation received from the branches for accuracy and compliance.
• Works with customers via phone during tax season.
• Creates excel and word documents a necessary.

HSA/New Accounts Duties (as assigned)

• Reviews daily reports for New Accounts.
• Reviews incoming documentation for accuracy from the branches.
• Works with branches regarding questions on documentation.
• Works with Tax system to insure accurate reporting.
• Prepares and provides monthly statistical reports to manager for area.
• Receives and verifies documentation from the branches regarding changes in deposit accounts (signature cards, resolutions, assignment forms, resignation forms).
• Scans documentation into Nautilus and Intra-check as required and file.
• Verifies Savings Bond applications, create in tax system and balance.

NON-ESSENTIAL FUNCTIONS
Performs all other duties as assigned.
EXPERIENCE/SKILLS

• Three (3) months to one (1) year of experience preferred.
• Good PC skills--proficiency in Microsoft Word and Excel essential.
• Knowledge of PC based systems a plus.
• Analytical and problem-solving skills with attention to detail.
• Ability to multi-task and prioritize in a fast -paced environment.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Good verbal communication skills.
• Good organizational skills.
• Excellent phone and customer skills.
• Must be able to adjust workload at any given time.

EDUCATION High School Diploma/GED required.
TRAVEL REQUIREMENTS Minimal or occasional travel for meetings, projects or training as needed.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.
EQUIPMENT MS Office PC, fax, phone and standard office equipment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)