GENERAL POSITION DESCRIPTION: Directs the agency-wide business objectives to establish the direction and management efforts of activities in IT fields such as electronic data processing, information systems technology, and electronic security, converting those objectives into actions and programs. Oversees the development and implementation of IT projects and initiatives. This manager has a broad scope or a high level of responsibility within the agency or organization. Directs subordinate managers and staff. This position works to promote and protect the health and safety of the residents of DeKalb County.
TYPICAL TASKS:
- Continually evaluates customers' security needs for IT applications and evaluates the current options available to meet those needs.
- Defines and prioritizes IT project requirements.
- Develops time and cost estimates, project plans, and budgets.
- Establishes IT policy and participates in the coordination of systems administration and network administration.
- Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges IT employees.
- Manages human resources and directs administrative activities for IT employees.
- Monitors the staff's installations, maintenance, and support of IT product/services.
- Oversees the evaluation of the unit's internal processes, procedures, and technologies to improve efficiency and ensure quality.
- Provides expert assistance to customers in planning their IT needs.
- Schedules downtime and preventive maintenance activities required to keep all equipment in good operating condition.
- Serves as a link between vendors and IT staff by providing information and guidance in acquiring relevant products and services.
- Works with other IT managers, staff, and vendors as needed, in order to provide timely and efficient IT coordination in providing services to meet customers' requests.
- During an Emergency Preparedness situation as determined by the Health Director, staff must be available 24/7 throughout the event. Staff will be assigned duties and responsibilities as appropriate which may or may not include typical job descriptions.
- Other duties as assigned.
MINIMUM QUALIFICATIONS:
Bachelor's degree in information technology or a related field from an accredited college or university AND eight (8) years of job-specific experience that includes extensive experience in information and data management, logistics, and business/process improvement.
- Palo Alto Firewalls:
- Candidate will need to possess a good understanding of ingress and egress flows for the firewall. Candidate will also need to have a good understanding of NAT translations.
- Vmware:
- Candidate will need a firm grasp of how a VMware environment is configured for best practices and how to support any balancing/troubleshooting issues.
- Nimble Storage:
- Candidate will need to understand how to provision new storage for various instances where additional space may be required. Candidate must also be able to comprehend replication processes between multiple sites.
- NetApp Storage:
- Candidate will need to understand how to provision new storage for various instances where additional space may be required. Candidate must also be able to comprehend replication processes between multiple sites. Candidate should also understand the different protocols and how to deploy (NFS, CIFS, iSCSI, etc).
- Microsoft Operating Systems:
- Candidate must possess a basic understanding of troubleshooting methodologies for various Microsoft Operating Systems and Applications.
- Windows Active Directory:
- Candidate will need a very good understanding of Microsoft Active Directory architecture and how to secure and maintain a healthy Active Directory Environment.
- Veeam:
- Candidate should understand best practice backup methodologies as related to Veeam.
PREFERRED QUALIFICATIONS/SKILLS:
Bachelor's degree in a related field and at least 10 years of significant and relevant IT experience with at least five years managing all aspects of a small to midsize IT operation.
Previous experience with Public Health and/or the Healthcare industry.
Previous experience with Tyler Technologies Products (ERP), Netsmart Insight/myInsight electronic medical record or other comparable electronic medical record experience, BOSSdesk ticket system solution.
Proficient in the latest technology for IT systems and innovative applications.
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